John Lewis has landed in hot water after several concession partners criticised the retailer for attempting to charge them for online sales.
The department store chain, which already charges concession partners more than its rivals, is reportedly attempting to bill its concession partners for every online sale and return sold via its website.
According to Retail Week, it has made many businesses in weaker financial positions to pay £1.50 per order and return, thereby making a contribution to John Lewis’ logistics costs.
However, concession partners in stronger financial positions have refused to pay the charges.
Department store concession staff are often employed by individual brands but John Lewis staffs its own concessions – which is why its concession charge has been higher than that of other department stores.
With that in mind, sources speaking to Retail Week have alleged that there are fewer John Lewis shop floor staff to assist customers at concessions.
A John Lewis spokesperson said: “From time to time we negotiate terms with our suppliers and all of our negotiations are confidential.”