200 management roles slashed in B&Q restructure


B&Q has announced plans to undertake a restructure which will scrap overnight replenishment leading to the loss of 200 management roles.

Over the next month the leading home and DIY retailer will move an additional 1750 staff to “customer-facing colleagues on our shop floors”, a move which will mean overnight operations are abandoned.

Replenishment will now be carried out during the day by the extra staff on the shop floor, leading overnight shift management and supervisor roles will be cut, along with unsociable hours pay.

The retailer stated that it would offer “colleagues in overnight replenishment roles the opportunity to take a new daytime replenishment role instead, though we recognise that not all of them may want to take up these new positions.”

“The overall impact of the proposals will be to improve our customers’ shopping experience in our stores,” retail and property director Paul Crisp added.

“The changes in replenishment would mean an additional 1,750 customer-facing colleagues on our shop floors, improving stock availability and customer service throughout the day.

“In addition, we are creating greater consistency in the way we operate our stores, removing duplication of tasks and improving efficiency.

“We want to be the leading home improvement company and make home improvement accessible for everyone. That means delivering great customer service and great quality at prices that are truly affordable. To do that, we need to operate differently.”

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  1. Empty shelves and blocked gangways all day,plus the dangers of forklifts operating in amongst people concentrating on shopping.

  2. I give it 6 months before they realise it doesn’t work. Replen during the day takes much longer than during closed hours. It will fall apart in the run up to Easter with shelves not full. Staff will be pushed to the limit as putting stock out will be the main focus, meaning customer service slides down the priority ladder.

  3. I doubt that customer or staff safety will be compromised, B&Q have high standards in that regard and adhere to regulations. Stock items are taken out in cages pulled with hand pallet trucks or a trained operator using a powered pallet truck, similar to supermarkets.

  4. As a former member of staff the whole thought process was to keep forklifts of the shop floor during times of the store being opened as i would take away five members of staff to bring the forklift out. 1x driver and 4x banksman. Plus the forklift would only have been brought out in the case of safety issues such as stock or pallets that or a health and safety risk. Just seem to be B&Qs way of not paying people a redundancy package. What will happen now is that if the sales in each of the stores doesn’t increase with more staff on the ground then the staff will be pulled over the coals for this. B&Q need to review there prices which will bring customers into there stores to spend. As a massive company and the buying power they have or once had. Surely no one should be able to compete against them. But this just doesn’t seem to be the case.

  5. How to close a DIY store.
    Remove trade discount
    Have empty shelves
    Expensive prices
    Drop senior Wednesday discount.
    Enough said

    • How to ensure you keep your DIY store open.

      Re-structure trade discount, ensuring its the people who actually spend with you that get the discounts.

      Move more people to replenishment during the day, meaning full shelves.

      Everday low price structure.

      Drop unnecessary and over abused OAP discounts.

      Enough said.

      • Correct. Still too many managers in store, some managers of a dept section look after 2 staff, don’t have to order stock, don’t have to put the stock out, don’t do wages or rota’s just overpaid customer advisors.

  6. 1750 new staff over 300 stores is only 5 extra staff per store, yet most stores have between 10 and 20 night crew staff, cost cutting gone mad will never work customers will suffer

  7. What will happen eventually is that when staff leave they won’t be replaced. Natural wastage will mean no redundancy will be paid. It won’t lead to better customer service, empty shelves, frustrated staff and customers!

  8. There is a difference between opinion and fact.
    The ability to be able to say what you want does not mean you should just spout off randomly.
    Some of you on here just want to knock the company rather than genuinely caring about the impacted colleagues. Use a forum like this to put a balanced view across. You have family and friends if you just want a moan-up

  9. I think it’s a great start. If you don’t try something new, how will you know if it works. We need to adapt to the times…
    Yes they will be cutting costs on night pay, etc., but at least they are giving it a go to keep floating.


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