ScS CEO David Knight to retire following successful Christmas

ScS David Knight Christmas Alan Smith
The furniture retailer said it will continue to "focus on building a flexible and resilient business"
// ScS Christmas orders increased 1.2%
// CEO David Knight will retire next year after 32 years with the business
// ScS said it traded in line with expectations during the period

ScS Christmas orders increased over the period thanks to its “excellent customer service” as chief executive David Knight announced plans to retire after 32 years.

For the for the 26 weeks to January 25, ScS experienced a like-for-like order intake growth of 1.2 per cent – an improvement on trading for the first 17 weeks of the year, which had a like-for-like order intake decline of 7.1 per cent.

The furniture retailer said it will continue to “focus on building a flexible and resilient business, whilst delivering a value proposition with excellent customer service”.

READ MORE: Brexit uncertainty “continued to impact” ScS sales, chairman says

“Whilst we are mindful of the continued economic uncertainty and subdued consumer confidence, we believe that this focus puts us in a strong position to take advantage of opportunities which will add value in the longer term,” ScS said in a statement.

Moreover, Knight is due to step down next year after unveiling his plans to retire from full time executive responsibilities.

“A search process to identify David’s successor will commence shortly,” the furniture retailer said.

ScS chairman Alan Smith said: “David has committed a very substantial part of his working career to ScS and has been pivotal to its success.

“We are delighted that he will remain in the role of group chief executive until we have his successor in place and ensured an orderly handover.”

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  1. Very sad news to hear of David Knights retirement, His Energy, Presentations, Beautiful Smile and all in all his heart of gold… True Leader and such a powerful and inspiring man. Always made me very welcome at Company Conference such a kind and beautiful man inside and out. I am sad he is retiring but happy if it’s the right choice for him, Gives a great hug too when needed 🙂 Good luck David and thanks for all the support these past 4 years and having interest in me and my goals on your store visits…. Legend you will be deeply missed x

  2. Excellent Customer Service should be a given. However, building a simmering tide of resentment (Facebook, Twitter, et al) is a sure route to failure. Assuming you can continue to serve only new customers whilst ignoring the dissatisfied is a risky strategy – just ask BT

  3. After sales is absolutely shocking have been waiting 3 months to get a faulty goods replaced and I am having to chase them and threaten legal action to get any where but still no further forward

  4. Same here ordered furniture waited 6weeks as it was made.. fine but when it arrived wrong colour no matter what we said it was that’s what you ordered not we could have put the wrong colour in your order … then we emailed paperwork to you to check u had 7days to change it but We didn’t receive any paperwork Please don’t buy from them after sales is abysmal


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