The Very Group cuts 141 jobs, create 100 new roles amid restructure

The Very Group cuts 141 jobs, create 100 new roles amid restructure
(Image: PA Wires)
// The Very Group to make 106 head office roles and 35 customer care roles redundant, 141 jobs in total
// Alongside these cuts, it will create 100 new roles across its technology division
// Job cuts form part of a wider restructure in the wake of coronavirus pandemic

The Very Group has revealed plans to axe 141 office jobs while also create 100 new roles in different teams as part of a restructure in the wake of the coronavirus pandemic.

The parent company of online retailers Littlewoods and Very said it would make 106 head office roles and 35 customer care roles redundant while creating the 100 new roles across its technology division.

The Very Group chief executive Henry Birch said staff affected by the job cuts have been notified.


Alongside this restructure, online retail company said it would introduce measures aimed at “retaining the digital ways of working and increased levels of flexibility and autonomy” that staff have enjoyed and that have proven effective since lockdown came into place three months ago.

This means The Very Group will close its customer care site in Aintree next year, and its 500 staff will soon have a new set-up that sees them work between the firm’s Speke headquarters and from home.

“As we look to the future, we need the right team structures, working practices and environments to enable us to meet the opportunities and tackle the challenges that lie ahead,” Birch said.

“That means reshaping our business and bringing in new people and skills to enhance our capabilities.

“Unfortunately, that also means that we will be making a number of existing roles redundant.

“In making these changes, we are committed to supporting our impacted colleagues through what we know will be a difficult time and will work closely with our recognised trade union, Usdaw.”

He added: “Faced with the coronavirus pandemic, we adapted quickly and successfully to continue serving our customers, including setting up our customer care team to work from home.

“I want to thank all of our colleagues for their hard work and commitment during this exceptionally challenging time.”

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    Dear Sir / Madam,

    I am writing to you to raise an issue about: Very Account

    The issue that I have experienced was:

    This company has issued a missed payment against me despite the fact that their website and phone for payment are not accessible from west africa where i have been locked down since covid 19 pandemic.

    I have written many emails without the courtesy of a reply. I eventually had to reveal my account information and card details to friends to help me make payments to this company to avoid being registered as late payment. Which they registered anyway! This company, very/shop direct forced me to reveal my account/banking details to friends and stranger to help me log from London to pay my very account. I was getting desperate because I knew my payment were not being made because I could not access the site from west African.

    This company is very irresponsible and i cannot believe i could not access my account from oversea in this age of globalisation.

    I have email records and munched access denied shots from their website on my device.

    Therefore, the late payment issued against me is illegal and should not appear on my credit file.

    Miss Christina Folorunso

    [email protected]


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