M&S launches on-the-spot payment solution to speed up Christmas shopping

M&S Marks & Spencer payment
The rollout follows a successful trial at seven stores
// Marks & Spencer introduces on-the-spot digital payment solution – Pay With Me
// Pay With Me allows staff to pick out customers waiting in line to pay for just a few items
// Pay With Me is now available at M&S 200 stores, and an additional 1000 additional self-service tills have been installed

Marks & Spencer has launched an on-the-spot digital payment solution – Pay With Me – to speed up the shopping process for customers in the run up to Christmas.

Pay With Me is now available at M&S 200 stores, while an additional 1000 additional self-service tills have also been installed.

The solution allows an M&S colleague to pick out customers waiting in line to pay for just a few items, and quickly process their transaction via a handheld device.


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Customers can also pay using Apple Pay, which has recently been added as a payment option on M&S.com.

The rollout follows a successful trial at seven stores.

With each store now operating a maximum capacity and carefully counting customers in via a bespoke app linked across all floors, Pay With Me will help to free up space for more customers to enter the store and start shopping.

“Throughout the year our teams have done a fantastic job of adapting quickly to serve our customers through challenging and changing circumstances,” M&S stores director Helen Milford said.

“In preparation for Christmas, we have put in place extensive measures to make shopping quicker, easier and safer for everyone—from our longest ever opening hours through to digital queue busting solutions such as our new ‘Pay with Me’—now in over 200 stores.

“In these final few days we’re focused on delivering for our customers to help them make the most of their Christmas, however they might be celebrating.”

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