Waitrose extends bookable shopping slots to over 100 stores

Waitrose covid-19 pandemic Steven Hand
Waitrose is continuing to prioritise its elderly, disabled and vulnerable customers whenever there is a queue
// Waitrose extends its shopping slots to over 110 stores
// The service will run until early January
// Customers can reserve slots on the retailer’s website up to seven days in advance

Waitrose has extended its bookable shopping slots service to more than 110 stores, following a successful trial in the summer.

The free service, which will run until early January, allows customers to pre-book a shopping slot in an effort to avoid any queues outside stores during the Covid-19 pandemic.

Customers can reserve slots on the upmarket retailer’s website up to seven days in advance of their store visit.


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They will then receive a confirmation email and will be sent a reminder 24 hours in advance of their slot.

Waitrose has also extended its its opening hours in the run-up to Christmas with most shops opening until 11pm.

“We’re all looking forward to Christmas this year and whilst things will feel a little different to usual, we’re doing all we can to make our customers’ grocery shop as safe, easy and convenient as possible,” Waitrose head of customer experience Steven Hand said.

“Our pre-bookable slots are just another way we’re doing this and will give peace of mind to those who like to plan ahead and avoid queues.”

Waitrose is continuing to prioritise its elderly, disabled and vulnerable customers whenever there is a queue.

Other shoppers given priority include NHS workers and carers.

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1 COMMENT

  1. this service has broken down. neither my local store nor waitroses’ customer
    enquiry line have provided any explanation as to whether it’s a technical glitch
    or the service has been withdrawn.
    one expects better from such a supposedly up-market organisation.

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