B&M finally launches online home delivery service

B&M has finally introduced home delivery for the very first time since opening its first UK store back in 1978.
Bulkier items that customers would struggle to transport home make up most of what can be ordered online.
// B&M updates its website with home delivery being available for the first time
// The home delivery is also only available for a limited time, in a trial period to assess whether or not there is demand

B&M has finally introduced home delivery for the very first time since opening its first UK store back in 1978.

Initially, the discount retailer will be offering a range of heavier general merchandise products which shoppers could struggle to transport themselves.

The online range features 1,000 products, including garden and indoor furniture, electrical equipment and toys and games.


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The retailer is also considering the potential to offer online-only product extensions but said that opportunity would be assessed over time.

“We are incredibly excited to launch our online deliver-to-home service and make life easier for customers that love the range of discounted products from B&M but haven’t been able to purchase from store,” said B&M digital director Jens Sorensen.

“We’re continually developing and improving the offering available to customers, and creating this more accessible shopping experience is a fantastic step forward for the business.

“It’s been an incredibly exciting launch to work on and we’re so happy that customers are now able to start using the transactional website and have access to products they wouldn’t have been able to in the past.”

Shoppers looking to try out the new service can do so by looking for marked home delivery items and clicking “add to basket” before arranging for them to be delivered.

Outgoing B&M CEO Simon Arora outlined the online plans in his review of the business in its annual report, which was published today.

“The B&M website has not historically been transactional, instead acting as a footfall driver into stores and a channel through which to engage with an online community of customers,” he said.

“All that remains true. However, at the time of writing an online home delivery service will shortly be launched on a limited range of items. This trial will ultimately extend across circa 1,000 SKUs representing in part bulkier or higher ticket general merchandise items, which customers cannot always easily transport home from stores themselves, or products that do not require disproportionate mail order packaging.

“Given the disruptive B&M price position, the business believes this could prove an attractive proposition for customers.”

Arora said the business was “open minded as to the long-term potential of the trial, and a ‘test and learn’ approach will be adopted over the coming months as customer response is closely monitored”.

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