mobile shopping

COMMENT: How retailers can bid on the future with mobile shopping

Ronny Wenske explains how classified marketplace apps are leading the mobile-first economy.
Christmas shopping

COMMENT: How tech is helping alleviate the Christmas staffing crunch

The pre-Christmas rush is always a hectic period when it comes to staffing, but technology can help.

COMMENT: Call Off the Search: Five Top Tips to Banish the Queues this Christmas

Not only is the chaos of queuing tedious for shoppers, but it also gives staff a headache as lines of frustrated customers snake towards...

Comment: Why you should join the UK’s first ever accessible shopping day Purple Tuesday

Minister for Disabled People Sarah Newton spoke to the Retail Gazette to encourage retailers to take part in Purple Tuesday.
self expression

COMMENT: Can retailers make money from self-expression?

Philip Rooke, chief executive of online retailer Spreadshirt, pens his thoughts on how self-expression is making a comeback.

COMMENT: Councils need to challenge the government over the sham of localism and business...

The reality of trading in Oxford, particularly for smaller retailers, is somewhat grim.
employee satisfaction

COMMENT: The secret to maximising employee satisfaction in retail

Unhappy employees are less productive and can cost billions, so staff satisfaction levels need top priority for retailers.

COMMENT: Customer experience isn’t a quick fix for vacant retail space

It’s a tough time for retail, and it seems just about everyone has the same plan of action for the future: customer experience.
Tesco discount

COMMENT: The challenge of reinvention for Tesco’s mystery discount stores

Lancaster University's Dr Martin Friesl looks at the uphill challenges Tesco faces in rolling out its new discount store format.
Iceland customer service

COMMENT: How Iceland fought back to regain customer trust & loyalty

Iceland recently surged 37 places to number 10 on the UK Customer Satisfaction Index.

Feature Resource

Referral best practice guide

Unlock referral marketing as a key acquisition channel. Learn from these leading brands. Happy customers are your best marketing tool. Their loyalty to your brand...