WHSmith reports back on £226m loss after “challenging year”

WHSmith reports £226m loss & announces store closures

// WHSmith posts pretax loss of £226m after its travel and high street stores are heavily impacted by coronavirus restrictions // Travel business swung to...
Yoox Net-A-Porter and The Prince’s Foundation to launch sustainable luxury collection

Yoox Net-A-Porter and The Prince’s Foundation launch sustainable luxury collection

Prince Charles' charity announces new initiative with Yoox Net-A-Porter. Titled The Modern Artisan, project looks to train young textile designers in UK and Italy in heritage and luxury fashion design.
M&S launches guide dog awareness training after blind shopper turned away

M&S launches guide dog awareness training after blind shopper turned away

M&S has launched guide dog awareness training for its staff after a customer was refused access to the retailer’s (...)
DHS says deliveries will continue despite national lockdown

DFS says deliveries will continue despite national lockdown

DFS says all English, Welsh and Republic of Ireland showrooms are currently closed under lockdown measures but deliveries will continue. Furniture retailer says it would temporarily transfer some showroom staff to support remote web sales. DFS adds that it doesn't expect closures to impact trading in first half.

Muji launches payment app across UK stores

Japanese household and lifestyle retailer Muji has launched a new customer payment app across its eleven UK stores.
CCTV cameras using artificial intelligence to prevent shoppers not wearing masks from entering stores are being rolled out across the UK.

Mask-detecting CCTV cameras can now prevent you entering a store without a mask

CCTV cameras using artificial intelligence to prevent shoppers not wearing masks from entering stores are being rolled out.
Fortnum & Mason CEO lashes out at new Tier 2 restrictions for London

Fortnum & Mason CEO lashes out at new Tier 2 restrictions for London

Fortnum & Mason CEO Ewan Venters says new measures will cause "a whole generation to suffer".
Poundland snaps up Fulton Foods, plans to create 1000 new jobs

Poundland snaps up Fulton Foods, plans to create 1,000 new jobs

Poundland steps up chilled and frozen food offering with new acquisition.
The Very Group Paul Hornby Andy BurtonVery Group touts return to profit as revenue tops £2bn for first time

Very Group touts return to profit as revenue tops £2bn for first time

Revenue up to £2.05bn for The Very Group. The past year saw new shoppers flock to Very.co.uk, with a 14.1% rise in customer base.
Donald Trump’s surprise announcement that he had contracted COVID-19 sent sales of thermometers and disinfectant wipes skyrocketing across the US.

Trump’s COVID-19 diagnosis sends sales of thermometers and disinfecting wipes skyrocketing

Donald Trump’s surprise announcement that he had contracted COVID-19 sent sales of thermometers skyrocketing.

Feature Resource

CX Trends 2021

Meeting customer expectations is hard right now. Zendesk’s third annual CX Trends Report reveals five top trends that are helping customer experience (CX) leaders...