Friday, September 17, 2021
Ian Edwards Facebook Chatbots could be the answer to the customer services crunch

COMMENT: Chatbots could be the answer to the customer services crunch

Ian Edwards, Head of Planning for Facebook Northern Europe, explains how retailers can use chatbots to ease pressures.
COMMENT: Maintaining & building customer loyalty in the time of corona Jo Causon ICS opinion

COMMENT: Maintaining & building customer loyalty in the time of corona

ICS chief executive Jo Causon on how retailers can strive to maintain customer loyalty in a time of crisis.
Covid-19 doesn’t have to mean the end of indie retail comment Gary Williams Hatton Garden BID opinion

COMMENT: Why Covid-19 doesn’t have to mean the end of indie retail

Stores may be closed but there are ways indies retailers come back fighting when the crisis is over, Gary Williams writes.
Going digital during lockdown? Here's what you need to know Snag Tights CEO Brie Read

COMMENT: Going digital during lockdown? Here’s what you need to know

Snag Tights founder Brie Read provides tips on how retailers can benefit from adapting their digital strategy during coronavirus.
It's time fashion retailers made the most of second-hand clothing Benjamin Wall opinion comment Amazon

COMMENT: It’s time fashion retailers made the most of second-hand clothing

There are a number of advantages for a fashion retailer to exploit its existing market position to develop the sale of 2nd-hand.
Jo Causon: Time to re-evaluate what excellent customer service looks like Institute of Customer Service ICS UKCSI opinion comment oped

COMMENT: The customer service conundrum for retailers

Institute of Customer Service CEO Jo Causon says it's time for retailers to start re-evaluating their CX priorities.
How in-store mobile services can a boon for customer loyalty - Benjamin Wall (Comment)

COMMENT: In-store mobile services is a boon for customer loyalty

Benjamin Wall argues the use of in-store mobile services can link the customer’s shopping basket to a range of information.
How 2019 marked a new chapter in our nation’s high street story (Opinion)

COMMENT: 2019 marked a new chapter in our nation’s high street story

Over the course of the last year, we visited high streets across the UK to see and hear first-hand how small retailers were combating...
COMMENT: We must tackle apprenticeships stereotypes in retail

COMMENT: We must tackle apprenticeship stereotypes in retail

I am delighted that the theme for National Apprenticeship Week this year is "Look Beyond". Indeed, in the words of my current parliamentary apprentice Dan...
Marketing methods emerging retailers should test in 2020 chloe thomas

COMMENT: Marketing methods retailers should test in 2020

Here are Chloe Thomas' tips on where you should start your marketing optimisation for 2020.

Feature Resource

Tips to Unlocking the D2C Opportunity

Clicking With Consumers: Gaining the D2C advantage to connect the end-to-end retail experience 2020 fast-tracked the digital plans of many brands; forcing businesses of all...