Flower retailer Interflora has apologised after customers flooded social media sites with complaints about its poor Mother’s Day service.
Customers complained of insect-infected bouquets, flowers dumped on doorsteps and poor customer service responses on the company’s official Facebook page while hundreds of bouquets failed to arrive at all.
Last Saturday, Interflora took to Facebook to promise fans: “Over the next few days our florists will be delivering thousands of Mother’s Day gifts up and down the country to the delight of Mums everywhere”, adding that those with enquiries could fill in an online form to lodge complaints.
Disgruntled customer Lyndsey White took to Facebook to explain that her mother, who is caring for her ill father, was left without a gift when flowers failed to appear yesterday, despite assurances from the retailer via email that the goods had been delivered.
White commented:” My Mum is caring for my Dad who has cancer and the one day I really relied on you and trusted you to get it right, you let me down.
“Thanks for nothing. Even if they do miraculously show up it is far too late.
“I have called your customer line twice and still no flowers – despite an email hours ago saying they have been delivered!
“My Mum deserves better than your terrible service.”
Customer service teams took to the site to respond to the influx of complaints, with the Interflora team commenting: “Please accept our apologies for the problem you have experienced with the delivery of your order.
“Please let us have a few details by completing a form so that we can investigate your order, and someone from our Customer Care team will contact you as soon as possible.”
However, one shopper, Gaynor Newman, noted that her family had not heard from anyone at the retailer over the late delivery of her flowers despite promises to the contrary and said that, as her initial complaint was not responded to, she was unable to log a new one to speed up the process.
Newman explained that the quality of the flowers was also disappointing, adding: “Once the orchid was opened it was found that the pot containing the plant was completely smashed beyond repair, despite the box itself looking undamaged.
“Also the plant was a little small and had no flowers on it, only small buds ie not as advertised .
“This has caused much annoyance, as my children wanted this to help towards treating me today as I like orchids.
“My eldest has high functioning autism, so he was particularly upset that it didn’t arrive as it should have.”
Interflora had issued no official statement on the issue last night, despite repeated attempts to contact them, according to The Daily Mail.