Tuesday, November 21, 2017

Amazon appoints Doug Gurr as new UK Managing Director

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Amazon‘s China Boss Doug Gurr is to succeed Chris North as Managing Director of Amazon UK. The new boss will take on the role next month following a handover period with North.

Gurr has been at Amazon since North took the helm in 2011 and has served as President of Amazon‘s China arm for two years. Gurr joined Amazon from Asda.  

The etailer confirmed that Gurr‘s new role will include overseeing Amazon‘s 10 fulfilment centres, its research and development services and the launch of its UK data centre which is expected to open next year.

 “I‘m delighted to be returning to Amazon in the UK to lead our continued investment in Britain and innovation on behalf of customers, small businesses, authors and other content creators” Gurr said.

“Doug has a deep knowledge of Amazon‘s business and is ideally placed to provide both continuity and progression in the UK as we continue to focus on providing our customers with ever better selection, value and convenience” said Xavier Garambois, Vice President of European Retail.

Amazon‘s UK boss revealed last month that he was departing from Amazon after five years as UK Managing Director and 10 years with the etailer. North‘s most notable advancement at Amazon was the launch of Amazon Prime and its one hour delivery service for its London customers. The UK boss leaves the company in its prime, at a time where competitors are eager to keep up with the leading retailer.

Under the new boss, Amazon plans to extend its workforce by creating over 2,500 new permanent jobs this year, resulting in a total of over 14,500 full time permanent employees in the UK alone.

4 COMMENTS

  1. DEAR MR. GURR, MAY I PLEASE WISH YOU ALL SUCCESS IN THE UK ALONG WITH YOUR ASPIRATIONS FOR AMAZON, BUT I FEEL THAT IF THE POOR SERVICE THAT I HAVE RECEIVED ON THREE OCCASIONS, I.E., FAILING TO DELIVER ORDERS, ALTHOUGH BEING INFORMED THEY WERE OUT FOR DELIVERY. THIS OCCURED OVER A PERIOD OF EIGHTEEN MONTHS AND ALTHOUGH YOU FEEL THIS IS MINISCULE IN COMPARISON WITH YOUR OVERALL DAILY DELIVERY PERCENTAGES, THE FACT THAT I WAS INFORMED THEY WERE OUT FOR DELIVERY, THE CURRENT ONE IS STILL WITH THE COURIER, MEANS THE RESPONSIBLE EMPLOYEES ARE NOT BEING EXACTLY HONEST.
    WITH YOUR DAILY BUSY SCHEDULE I HAVE NO DOUBT THAT YOU WILL READ THIS MESSAGE BUT AT LEAST I HAVE ‘PUT MY MONEY WHERE MY MOUTH IS’ AND INFORMED YOU RATHER THAN THE PUBLIC IN GENERAL.

    KINDEST REGARDS,
    BARRY SEELEY

  2. Hi. I am hoping that this message will somehow reach Mr. Gurr. I have a dispute that was not handled at all properly and when I tried to readdress my concerns initially I was advised that my claim had been closed as I had agreed a solution (My exact words were “if you enforce what you are agreeing to”, which they did not), then after further emails all contact was ignored! I am really unhappy about the situation and feel that the situation is really unjust. I have the full transcripts of emails saved to file for reference should this be required. If an email address or contact details could be received I would be very grateful.
    Regards
    Sally Montgomery-Johnson

  3. The search facility on Amazon is nothing short of rubbish. Put in a search for me, “David E. Gates” – something pretty specific you’d think, and none of my publications appear on the first page. Audible too, they state on my book, “Access Denied” that there are “Other works by the same author” that are NOTHING to do with me! It’s absolute garbage.

    I reported it more than nine months ago but there’s never any follow-up because I’m always replied-to by a NO-REPLY email address, so the issue can’t be tracked. Maybe someone in charge can help?

  4. Surprise, surprise! Yet another Amazon Prime failure to deliver an item due today. I have e-mailed Amazon about this and that is the 16th contact about delayed and missing items, deception, lies and dishonesty since the start of October. I have had two phone calls from Amazon in the past few days to say that things are being investigated with assurances that I can expect an improvement and another phone call in the next few days.

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