Friday, January 19, 2018

Amazon appoints Doug Gurr as new UK Managing Director

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Amazon‘s China Boss Doug Gurr is to succeed Chris North as Managing Director of Amazon UK. The new boss will take on the role next month following a handover period with North.

Gurr has been at Amazon since North took the helm in 2011 and has served as President of Amazon‘s China arm for two years. Gurr joined Amazon from Asda.  

The etailer confirmed that Gurr‘s new role will include overseeing Amazon‘s 10 fulfilment centres, its research and development services and the launch of its UK data centre which is expected to open next year.

 “I‘m delighted to be returning to Amazon in the UK to lead our continued investment in Britain and innovation on behalf of customers, small businesses, authors and other content creators” Gurr said.

“Doug has a deep knowledge of Amazon‘s business and is ideally placed to provide both continuity and progression in the UK as we continue to focus on providing our customers with ever better selection, value and convenience” said Xavier Garambois, Vice President of European Retail.

Amazon‘s UK boss revealed last month that he was departing from Amazon after five years as UK Managing Director and 10 years with the etailer. North‘s most notable advancement at Amazon was the launch of Amazon Prime and its one hour delivery service for its London customers. The UK boss leaves the company in its prime, at a time where competitors are eager to keep up with the leading retailer.

Under the new boss, Amazon plans to extend its workforce by creating over 2,500 new permanent jobs this year, resulting in a total of over 14,500 full time permanent employees in the UK alone.

11 COMMENTS

  1. DEAR MR. GURR, MAY I PLEASE WISH YOU ALL SUCCESS IN THE UK ALONG WITH YOUR ASPIRATIONS FOR AMAZON, BUT I FEEL THAT IF THE POOR SERVICE THAT I HAVE RECEIVED ON THREE OCCASIONS, I.E., FAILING TO DELIVER ORDERS, ALTHOUGH BEING INFORMED THEY WERE OUT FOR DELIVERY. THIS OCCURED OVER A PERIOD OF EIGHTEEN MONTHS AND ALTHOUGH YOU FEEL THIS IS MINISCULE IN COMPARISON WITH YOUR OVERALL DAILY DELIVERY PERCENTAGES, THE FACT THAT I WAS INFORMED THEY WERE OUT FOR DELIVERY, THE CURRENT ONE IS STILL WITH THE COURIER, MEANS THE RESPONSIBLE EMPLOYEES ARE NOT BEING EXACTLY HONEST.
    WITH YOUR DAILY BUSY SCHEDULE I HAVE NO DOUBT THAT YOU WILL READ THIS MESSAGE BUT AT LEAST I HAVE ‘PUT MY MONEY WHERE MY MOUTH IS’ AND INFORMED YOU RATHER THAN THE PUBLIC IN GENERAL.

    KINDEST REGARDS,
    BARRY SEELEY

  2. Hi. I am hoping that this message will somehow reach Mr. Gurr. I have a dispute that was not handled at all properly and when I tried to readdress my concerns initially I was advised that my claim had been closed as I had agreed a solution (My exact words were “if you enforce what you are agreeing to”, which they did not), then after further emails all contact was ignored! I am really unhappy about the situation and feel that the situation is really unjust. I have the full transcripts of emails saved to file for reference should this be required. If an email address or contact details could be received I would be very grateful.
    Regards
    Sally Montgomery-Johnson

  3. The search facility on Amazon is nothing short of rubbish. Put in a search for me, “David E. Gates” – something pretty specific you’d think, and none of my publications appear on the first page. Audible too, they state on my book, “Access Denied” that there are “Other works by the same author” that are NOTHING to do with me! It’s absolute garbage.

    I reported it more than nine months ago but there’s never any follow-up because I’m always replied-to by a NO-REPLY email address, so the issue can’t be tracked. Maybe someone in charge can help?

  4. Surprise, surprise! Yet another Amazon Prime failure to deliver an item due today. I have e-mailed Amazon about this and that is the 16th contact about delayed and missing items, deception, lies and dishonesty since the start of October. I have had two phone calls from Amazon in the past few days to say that things are being investigated with assurances that I can expect an improvement and another phone call in the next few days.

  5. I recently orders a kindle as a Christmas present .I live in a block of 40 flats .My item was delivered but not to me .No calling card, no one knocked on my door .I phoned customer service and I think I was put through to India were the customer service was appalling .I received an email the next day to say it was delivered to a resident but Amazon could not tell me who signed for it or provide the receipt so after complaining furiously they sent out a new kindle which I received .I linked it into my account and ordered books but suddenly all my purchases have been declined despite no changes to my account and finances available .As a regular shopper I am finding this quite concerning but I do not expect a reply so unfortunately I will have to take my business elsewhere .I am very bothered by the quality of customer service and their delivery team as this is the second parcel in a week that a parcel has disappeared. May I have a response please.

  6. Dear Mr. Gurr

    I have received a faulty item from Amazon yesterday. Today I am told that in order to have it replaced I will have to take the item to the post office, or get it packaged up and have it collected.
    As its a bulky office chair and I am a rather elderly guy I do not think I want to do that.

    As Amazon have supplied a faulty item I am entitled to my money back wether they collect the chair or not – thats up to them.

    So, as they are refusing to accept that having taken my money there is an obligation to meet the contract, I will sue the new M.D. As the man ultimately responsible for the company, in the small claims courts.
    It would be an interesting test of how Amazon interpret consumer rights and their role as a retailer.

  7. If only us delivery drivers got treated better than what we do, turn up to work this morning to face an unaccepted meeting with my POC about my job just because of 30 concession when I’m doing what I was trained to do, IF AMAZON STARTED TREATED US STUFF BETTER AND NOT LIKE ROBOTS it be a good company to work for, but 1 week with training (unpaid when I have cancer treatment to pay for takes a biscuit) whiles also still having to foot £180 a week for the van as well as fuel. So when are staff going to be listened to???

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