Feather & Black rescued from brink of collapse

Feather Black

The majority of furniture retailer Feather & Black has been rescued from collapse after administrators carried out a successful sale of the business.

Under the terms of the sale, Swedish beds manufacturing firm Hilding Anders will acquire 17 out of a total of 20 Feather & Black stores.

The three remaining stores – and five concessions within Multiyork stores – will however be closed.

This means 104 of the 123 employees will keep their jobs.

The Feather & Black brand will also be retained and continue to have a presence on the UK high street.

Although Hilding Anders is a products company, it also has retail activities, with 26 brands focused on 21 core markets with sales in over 60 countries worldwide.

The firm also 25 production facilities in 19 countries and over 9000 employees producing a full range of bedding products.

The sale of Feather & Black was carried out by administrators from Duff & Phelps, and it comes a week after stablemate Multiyork officially began its formal windown process after also going into administration.

“The joint administrators continued to trade Feather & Black in administration with a view to finding a purchaser for the business as a going concern, so we are delighted that we have been able to secure a future for the brand, the business and over 100 employees who work for the retailer,” join administrator Allan Graham said in a statement.

“The majority of the stores have been sold to one of the best known brands in the bedroom furniture sector securing the future for Feather & Black and a large number of its valued employees.

“This is a tremendous result for the business.”

Feather & Black chairman and chief executive Pepyn Dinandt said: “I am very excited by this opportunity to re-enter the UK market with F&B.

“F&B has a strong market position, excellent customer loyalty and a deep heritage within the UK market.

“We will build on F&B’s solid platform and grow the business across both stores and ecommerce. We will continue with F&B’s current customer and product positioning whilst also looking at further ways to improve our productivity and profitability.”

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  1. Is Feather&Black no longer trading? No response to phone or email. Overdue order delivery not received & cannot contact customer services. 30.8.18

  2. I had a similar problem. Bedding did arrive in end ( for a holiday let) but was of a much lower quality than previous supplies and is not really fit for purpose. I have contacted F&B about this but do not expect they will rectify problem.

  3. Similar problem here. Duvet cover ordered on 26.08.18. Still waiting for delivery. Emailed sales & customer services – no reply. Have tried the telephone number – no reply either, just continues to ring. 06.09.18

  4. Still waiting for a bed and mattress ordered on 1st August – impossible to get hold of customer services and automated response to email says they will respond within 5 working days. Holding my breath…

  5. Faceook site of the company seems to be flooded with similar comments. We are also unable to reach anyone over the phone to follow up on our order which is overdue. I eventually went to the store to inquire. The staff told me about some challenges with the delivery company, DHD, and therefore change of delivery partner caused some delays. We were supposed to be updated via email/phone yesterday and still no response. Very frustrating and worrying.

  6. Ordered bedroom furniture for our Granddaughter parts missing, customer service are appalling, unable to speak to anyone. Quick to take payment of £1700 + disgusting service.

  7. Awful customer service . Spent £1700 on bed from the Bath Store. Explained they would be in touch directly when delivery ready to agree time and date. Would “own” service. We then got a text from an outsourced courier we had never heard of offering us only 4 days in next month. Had to wait in 7-7pm for delivery no time. Raised with F And B had no apology or response that help. Still waiting for response and bed. Don’t use F and B if looking for customer service


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