Kingfisher appoints new chief customer & digital officer

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Kingfisher appoints Jean-Jacques Van Oostennew chief customer & digital officer
Jean-Jacques Van Oosten joins Kingfisher from Lego, where he led its digital ambition to make ecommerce the largest part of the business
// Kingfisher, parent company of B&Q & Screwfix, appoints Jean-Jacques Van Oosten as chief customer and digital officer
// He joins most recently from Lego, where he was chief digital officer
// It’s not his first time with Kingfisher, having previously held a role there as group IT director from 2005-08

Kingfisher has announced the appointment of Jean-Jacques Van Oosten as its new chief customer and digital officer.

Van Oosten joins the parent company of B&Q and Screwfix from Lego, where he was chief digital officer.

At the toy brand and retailer, he led its digital ambition to make ecommerce the largest part of the business.


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Prior to that, Van Oosten built up expertise in leading technology, data, digital services and ecosystems, in the retail and home improvement sectors including previous roles at Travis Perkins, Tesco and Kingfisher, where he was group IT director from 2005-08.

Van Oosten will be a member of Kingfisher’s group executive team, based at Kingfisher’s head office in Paddington in London, and joins the home and DIY business today.

“JJ is an experienced digital leader with a track record of driving change in international companies,” Kingfisher chief executive Thierry Garnier said.

“He has a key role to play at Kingfisher as we look to accelerate our digital and data capabilities and grow ecommerce sales.”

Van Oosten said: “I’m delighted to be returning to Kingfisher after a decade that has seen technology change the world, especially in retail.

“I’m looking forward to working with the team to build on the foundations Kingfisher has established.”

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