Next website overwhelmed after re-opening online trading

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Next website overwhelmed after re-opening online trading
Next had initially closed its online operations in late March after criticism from staff who felt unsafe at work.
// Next’s online trading site closes within hours after re-opening this morning
// Retailer says it reached its daily order limit already but will return tomorrow
// The limit was put in place to keep the limited numbers of warehouse staff safe amid the coronavirus pandemic

Next returned to selling clothes online this morning after the fashion retailer put extra safety measures in place to ensure warehouse staff can work safely during the pandemic.

However, by 9am the website had closed again, with the high street giant saying it had already received all the orders it could process for the day – but it would return tomorrow.

Next had initially closed its online operations in late March amid the coronavirus crisis, in response to criticism from staff who felt unsafe at work.


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Behind the scenes, bosses have been upgrading warehouse space and limiting workers to accommodate the government’s distancing measures.

A statement posted on the Next website said warehouse managers had “successfully tested opening and taking a limited number of orders today”.

When the website had stopped taking orders this morning, a message on the site appeared: “No more orders today, we’re open again tomorrow.

“We have successfully tested opening and taking a limited number of orders today. Please come back again tomorrow morning.”

Next has started selling childrenswear and some small home items, with more ranges planned at a later date, prompting shares to rise two per cent on the FTSE 100 index.

The retailer said the online service would operate with staff “willing and able to safely return to work”, with a small number in each warehouse at any one time.

Only a limited number of orders would be allowed, with the company pausing orders if it needs to and converting the website to “browse only” until the following morning to keep staff and item pickers safe.

It comes after Next was forced into a u-turn over its initial decision to keep warehouses open for online orders after sustained pressure from politicians and staff.

Last month it was revealed that the retailer had offered a 20 per cent pay rise to any worker willing to continue picking clothing for customers.

Bosses at the chain said they spent two weeks “reworking” warehouse operations and have taken “lots of practical measures” to ensure that staff who want to work “feel safe, work safe and are safe”.

“In order to operate our warehouse safely, we are limiting the number of warehouse colleagues working at any time, and so we will limit the number of customer orders we can take each day,” the retailer said in a statement.

“We have put extra safety measures in our warehouse to ensure our colleagues can work safely for you.”

A video on the website explains safety measures for warehouse staff. They include two-metre floor markings to help maintain social distancing, a one-way movement system, and sanitising stations.

Staff will also wear tabards marked on the back with the message “Stay two metres apart” and will be given “keep clean kits”.

with PA Wires

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