Currys PC World to reopen 131 stores as “Tech Help Hubs”

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Currys PC World covid-19 Mark Allsop Alex Baldock
Stores will reopen with "rigorous social distancing and hygiene measures in place"
// Currys PC World to reopen 131 stores from Monday
// The stores will initially serve as “tech help hubs”
// Tech experts have been briefed on how to help customers with any tech issues

Currys PC World has announced it will reopen 131 of its stores from Monday, initially as expert “Tech Help Hubs” to support customers with existing tech needs.

The electricals retailer has specially briefed its tech experts to help customers with any tech challenges they may have faced during the lockdown period.

From June 18, the 131 reopened stores will move to the normal Currys PC World offering, allowing customers to browse shelves safely while the retailer works to bring back its usual services.


READ MORE: Currys PC World lauches customer testing initiative


Currys PC World will also offer free recycling of any tech brought into store.

Expert colleagues will also be on hand to deal with anything else where customers may need support, including exchanges, repairs and returns.

The retailer has extended its returns policy to cover items bought in-store up to March 24, accepting valid returns until July 6.

Meanwhile, queue marshals will implement social distancing measures while engaging customers to understand their requirements.

Currys PC World said it would continue to be open 24/7 with next day home-delivery and same day zero-contact ‘order & collect’ being offered from open stores.

The retailer will also offer customers who prefer to shop from home, a ShopLive video personal shopping service.

It said all stores will reopen with “rigorous social distancing and hygiene measures in place,” adhering to government standards.

Chief executive Alex Baldock introduced a “slowly and safely” approach for the retailer, which includes a process for constantly challenging and improving its own measures for colleagues and customers.

That process includes the creation of a digital forum for colleagues to exchange learnings, as well the introduction of a Safety Review Board.

The board will meet weekly, with the attendance of store managers, safety experts and Baldock, who will attend for the next few weeks.

Some of the key safety and cleanliness measures introduced include:

• Limited number of customers allowed in store at one time, with a one-way system and clear floor-markings to keep customers at least two-metres apart
• Safety screens at checkouts and service desks to protect everyone, with customers encouraged to use contactless payment if possible
• Clear in-store signage asking customers to speak to a colleague should they want to see a demo (versus touching the technology themselves) who can then show the product in action safely
• Increased and more regular cleaning and sanitising of trolleys, handrails and products, with protective equipment for colleagues that need it, alongside plenty of anti-bacterial gel dispensers
• Working closely on safety measures with the British Retail Consortium and Environmental Health Officers

“Our three day ‘Tech Help Hub’ initiative is part of our commitment to put customers first – even customers that have previously chosen to buy their tech elsewhere,” Dixons Carphone chief operating officer Mark Allsop said.

“We’re pleased to be opening our stores slowly and safely across the UK & Ireland – and we will maintain extreme vigilance, constantly reviewing and improving our approach to safety in an ever-changing situation.

“Most importantly we’re proud of our colleagues themselves, people who continue to work hard to make sure consumers across the country get the tech they need safely.”

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12 COMMENTS

  1. I can’t warn people enough not to go anywhere near Currys either online or in store. Read their reviews on TrustPilot (average score of 1.5 and only getting worse). They are an absolute disgrace of a company, the worst I’ve ever encountered in my life.

    • Absolutely, wish I had read this before purchasing online. Two emails one with receipt and one with notification parcel would be delivered next day (yesterday) Tracking number is untraceable through DPD. Tried their online chat that replies no such tracking number! Tried calling Currys Customer Services which is appalling, 1 hour queuing before being answered and must be India, agent said he didn’t need Customer number as he has no details on his system put me back in queue 32 mins later still no answer so disconnected .
      Tried again this morning seems I was put through to same guy. He asked for post code and what was it about, before I could answer he bounced me back into queue

  2. I have to agree with James. I’ve spent hours on the phone, on hold with that god awful crackly Muzak, waiting to speak to a human being.

    They’ve palmed me off with 2 broken monitors, with exactly the same fault.

    The staff in store were very helpful but the customer service function is a disaster.

    Once my business with them is concluded I’ll never go back to them.

  3. Stay away from this company – they have inflicted misery on thousands of customers. They’re taking money for orders and not delivering or supplying faulty or used goods. You can’t contact them and it’s impossible to get a refund. I stupidly bought two things from them and both faulty and struggling to get a refund for both.

  4. I agree with the comments a disgusting shambles ordered TV washing mc fridge and freezer beginning of March all paid for 27 th my delivery date turned up with W/m and two fridges spent hours try to get through to so called customer service to be told I will have to wait until shops open to correct WHY ? 3 months without freezer and TV And the ones delivered were both damaged Angry is not the word

  5. Totally agree with all comments above.. Absolutely rubbish during covid closedown. Waited ages on phone 3 times to be cut off everytime after been on hold ages. Quick to take your money but won’t give it back.

  6. Pc World absolutely f ing useless. Can’t get hold of any a hole, using covid as a bloody excuse. appalling, and hiding behind their web site.

  7. 100% agreed. Appalling site, appalling service. Bought a DAB radio that doesn’t get all DAB channels and has muffled sound. After 6 weeks only. They insist I have to take it to a store as it’s over 30 days old! And my 3 closest are shut. AVOID AVOID AVOID!!

  8. I paid for a tv and chose one that said collect tomorrow or wait for a delivery 4 days later. I didn’t want to wait 4 days so chose to drive to the nearest one open which was about 20 miles away. They said to wait for a confirmation email which would give me a time to collect it. Obviously haven’t heard from them and can’t get through to them by phone as they choose not to answer. Didn’t think a big name like currys would be this bad. The money was taken quickly enough. They shouldn’t be allowed to advertise and sell goods now. I imagine if I ever get in touch with them they will blame it on Coronavirus. So so angry and disgusted with them.

  9. This customer does not deserve to be trading. I totally agree they have inflicted misery on thousands of people as another person commented above. They take your money, on many cases (such as my own) send completely the incorrect item out, and sometimes damaged. For being a so called tech giant they don’t reply to emails or Facebook messages (apart from the copy and paste standard apology) and so you are forced to hang on the phone for hours trying to get a refund. I wasted at least 20 hours on the phone go them over the space of 4 weeks and finally got my refund. I cannot stress enough, do not use this company online or even in store! They are taking people’s money and not delivering any kind of service. I assume they are going bust and I hope they do. Currys you are an absolute disgrace for the misery you have caused thousands of people when times are already hard.

  10. Even their CEO, Alex Baldock is a totally useless individual. Doesn’t get involved in any customer
    complaints but leaves it to the totally inept ‘Team Knowhow’ !! Now there’s a name for another totally equally useless bunch of individuals. Don’t, under any circumstances buy anything from
    this Company: you’ll either not receive the goods, or they’ll be damaged and no refunds will be
    forthcoming. And as for taking your tech items there for repair – DON’T ! DON’T ! DON’T ! Some years ago this same outfit were selling ‘ new’ laptops, desk tops etc with other peoples
    hard drives installed in them and they were slapped by trading standards then. Old habits die
    hard irrespective of who sits in the red leather CEO chair ! and the latest of these is useless
    anyway. I’ve recently had dealings with this lot and nothing has changed except they can now
    hide behind Covid 19 to cover up their inadequacies.

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