// Fenwick will reopen all nine stores in England from June 15
// The reopenings will be in line with government guidance
// Customer hosts will be at entrance to welcome customers and assist throughout the store
Fenwick has announced that all nine of its stores in England will be reopening from June 15 as lockdown measures begin to ease.
The department store chain has stores located in Bond Street and Brent Cross in London, and in Bracknell, Canterbury, Colchester, Kingston, Newcastle, Tunbridge Wells and York.
Store colleagues will greet customers as they arrive and explain the new system in operation, and there will also be “clear signage” throughout each store to guide and advise customers.
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As well as a deep clean of every store and an ongoing intensive-cleaning programme, Fenwick said it has implemented protective measures to ensure reopening is as safe as possible for customers and colleagues, and to ensure social-distancing measures are respected.
Customer hosts will be there to welcome customers at the entrance of every store and to assist throughout the store.
The number of people in the store at any time will be carefully managed.
Meanwhile, each door has been designated as either an entry or an exit and some doors will be closed completely.
A one-way system for each store has been planned that will be clearly marked out on the floor, but customers will be able to “step off” the path to browse. This has been dubbed the “Fenwick Green Road”.
Lifts will be accessible only for customers in wheelchairs or those with mobility issues who have difficulty using escalators, or for people with buggies.
Fenwick also said there will be no fitting rooms or beauty treatments available in private treatment rooms or in booths on the shop floor.
“With the imminent reopening of our shops, the safety of our colleagues and customers is our absolute priority, and we have been working diligently to make our stores compliant with the guidelines, yet still give our customers a truly Fenwick experience,” Fenwick chief executive John Edgar said.
“Premium department stores such as Fenwick are the best place to enjoy shopping in the current situation – as well as the strict safety measure we have put in place, we have ample space, an incredible selection of brands and products all under one roof, and plenty of advisers providing excellent customer service.
“We are ready and prepared to open our physical stores on 15 June and we are very much looking forward to welcoming our customers then.”
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