John Lewis extends click-and-collect partnership with Co-op

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John Lewis extends click-and-collect partnership with Co-op
The phased roll-out of the John Lewis click-and-collect service to additional Co-op food stores has already started and is expected to be complete during September 2020.
// John Lewis to extend its click-and-collect partnership with the Co-op to over 500 stores
// 400 new Co-op stores will be added to the 105 existing locations in which the service is already available
// The move will see the total number of John Lewis Partnership click-and-collect locations increase to nearly 900

John Lewis has announced plans to extend its click-and-collect partnership with the Co-op to over 500 stores by the end of summer.

The move will see the total number of John Lewis Partnership click-and-collect locations increase to nearly 900 – double the number of current locations in the UK.

The partnership was first announced in May last year, providing John Lewis customers with a new delivery option by allowing them to pick up online orders from Co-op stores.


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The extension of the service is part of parent company John Lewis Partnership’s plans to invest in digital capabilities and collaborations to enhance customer experience, especially in the age of coronavirus.

The phased roll-out of the John Lewis click-and-collect service to additional Co-op food stores has already started and is expected to be complete during September 2020.

Four hundred new Co-op stores will be added to the 105 existing locations in which the service is already available.

Customers can also access John Lewis click-and-collect at all 50 John Lewis shops, 326 Waitrose branches and 12 Booths locations across the country.

“Throughout the Covid-19 pandemic, we’ve seen a significant shift to online shopping and expect this trend to continue,” John Lewis Partnership executive operations director Andrew Murphy said.

“As a result, we are dedicated to providing more choice when it comes to how our customers receive their purchases, helping our customers shop how and when they want us. This includes providing more locations for collection and returns for online shopping.

“The partnership is always looking for ways to reach new customers and support local communities, by providing access to the amazing range of products we sell, through convenient locations.

“Our customers love the ease and convenience click-and-collect provides which gives us the confidence to continue to invest in this area.

“Building on our already successful partnership with the Co-op, this extension will allow us to offer our click-and-collect service to double the number of locations across the country; enabling us to reach more of our existing loyal customers while engaging with new ones too.”

Co-op innovation and format director Mark Matthews said: “With our stores located at the heart of local communities, choice, ease and convenience is at the very core of our approach.

“We continue to look for new ways to innovate and expand access to products and services conveniently – by working together we can offer further flexibility and choice to meet consumer needs locally.”

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