Debenhams launches convenience store click-and-collect service

Debenhams offers click-and-collect service from local convenience stores
// Debenhams launches “pick up & drop off” services for customers at local convenience stores
// It is partnering with Hermes to offer 4500 convenience store collection points around the UK

Debenhams has announced a new click-and-collect service that will allow customers to collect online orders from 4500 local convenience stores across the UK.

The department store said customers can now to select a Hermes ParcelShop option when they shop online, which allows them to collect their order from 4500 convenience store locations nationwide.

The news comes as Debenhams shops temporarily close down in England for the next four weeks, while its stores in Wales remain closed until next week, amid respective second lockdowns.


Debenhams said normal home delivery is still in Wales and England, and its stores in Northern Ireland and Scotland continue to trade as normal.

For its ParcelShop service, Debenhams said there was a standard charge of £1.99 for delivery within five working days, or for £3.99 next-day collection.

It added that unwanted items can also be returned via the same service.

Debenhams has also mobilised its Endless Aisle in-store picking service in over 60 stores that are temporarily closed, to improve availability of product for customer orders.

“We have thought hard about what will make shopping easier and more convenient for our customers at this busy time of year,” Debenhams chief executive Steven Cook said.

“While they may not be able to pick up orders in our stores for the time being, this gives them the opportunity to collect their Debenhams order as part of an essential shopping trip.

“We are expecting a surge in online orders as customers are shopping early for Christmas, knowing they may not be able to visit their loved ones over the festive period.”

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