// Sainsbury’s shoppers complain to the supermarket on social media after seeing changes to their nectar accounts
// The changes were made between April 16 and April 19
Sainsbury’s shoppers have been threatening to boycott the supermarket chain after the grocer made changes to its Nectar reward scheme.
Many customers have taken to social media to complain after noticing they are not receiving offers as regularly as normal with some claiming that they have not received new deals in weeks.
One person said: “For the second week running I’ve had no Nectar bonus offers for Sainsbury’s.”
I’ve done my weekly shop with @sainsburys using @nectar EVERY week since the start of the 1st lockdown. No offers for 2 weeks now. Feeling very uncared for. Gone back to Tesco this week. This makes me miserable.
— Tiffany (@tiffers_71) April 24, 2021
Now 3rd week in a row that no bonus Sainsburys nectar point offers received. Have sent feedback in Nectar app. I know I’m far from the only unhappy customer @sainsburys @nectar
— Sally Jamie (@SallyJamie70) April 23, 2021
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Other shared screengrabs across Twitter from the Nectar app, which shows the message: “You don’t have any new Sainsbury’s offers at the moment, please check back again soon.”
MoneySavingExpert also weighed in, sharing screengrabs from the Sainsbury’s website, showing how the words “every week” has been removed from the sentence: “We’ll send you a new bundle of offers – you just pick the ones you fancy.”
The Manchester Evening News reported, one person said: “For the second week running I’ve had no Nectar bonus offers for Sainsbury’s.”
Sainsbury’s told Manchester Evening News: “We regularly review the promotions available through our Nectar app to ensure customers are always receiving personalised, valuable offers. As part of this process, some offers may be currently unavailable for a small number of customers and we apologise for any inconvenience.”
Both changes to the Sainsbury’s website and Nectar app occurred between April 16 and April 19.
Nectar has approximately 18 million customers and can be used in multiple stores and online retailers, including as Argos and eBay.
Through the scheme, you build up points which can then be turned into vouchers – one Nectar point is worth 0.5p, which means 100 points would convert into 50p to spend.
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