// Orders from WHSmith’s subsidiary Funky Pigeon have been suspended after it was hit by a cyber attack
// According to the retailer, customer payment data, including bank account or credit card details, has not been placed at risk
WHSmith has revealed that its online greetings card business Funky Pigeon was victim to a cyber security incident last week.
The stationery chain said orders on the Funky Pigeon website have been temporarily suspended and that systems were offline due to the attack which took place on April 14th.
Although it assured shoppers that customer payment data, including bank account or credit card details, have not been placed at risk.
WHSmith said it would investigating the extent to which any personal data, “specifically names, addresses, email addresses and personalised card and gift designs” has been accessed.
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It said: “As soon as we discovered the incident last Thursday, we launched a forensic investigation led by external experts to understand the incident and whether there has been any impact on customer data.”
A blog post from Funky Pigeon stated: “We would like to sincerely apologise to our customers for any concern or disruption this may cause, and reassure them that our teams are working around the clock to investigate and resolve this incident.”
The company said it was currently unable to fulfil orders while it worked with external IT specialists to investigate the incident and restore services.
The retailer added that every shopper from the past 12 months would also be contacted to be informed of the issues.
WHSmith said the incident would not have a material impact on its financial position, ahead of reporting its results later this month.
The news comes just two weeks after The Works was forced to close some of its stores and halt stock deliveries after it was also the target of a cyber attack.
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