// The Works closes some stores after cyber attack
// The cyber attack has delayed the resupply of stock and online order deliveries to customers
The Works has been forced to close some of its stores after it was the target of a cyber attack.
This has delayed the resupply of stock and online order deliveries to customers.
The books, crafts and toys retailer, which operates 520 stores across the UK, said that the security breach of its computer systems has not given hackers access to any customer payment data.
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“There has been some limited disruption to trading and business operations, including the closure of some stores due to till issues,” The Works said.
“Replenishment deliveries to the group’s stores were suspended temporarily and the normal delivery window for the fulfilment of online orders was extended, but store deliveries are expected to resume imminently and the normal online service levels are progressively being reintroduced.”
The company said that as a precaution it has disabled internal and external access to its computer systems, including email, while it “works with its advisers to evaluate and rectify the situation”.
The Works said that all debt and credit card transactions are processed outside its own systems by third parties so customer payment data has not been compromised by the attack.
“Customers can continue to shop safely at The Works, both in store and online,” the company said.
“There is no risk that this payment data has been accessed improperly.”
However, The Works, which has hired forensic cybersecurity experts to investigate the hack, said that it does not yet know if other data has been accessed.
“While payment data has not been compromised, it has not yet been possible to establish the full extent to which any other data may have been affected,” the company said.
“Therefore, as a precautionary measure, we have informed the Information Commissioner’s Office.”
The retailer does not expect the cyber attack to have a material adverse impact on its forecasts or financial position.
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