Cegid this week launched its new Cegid Retail One ‘super app’ at the Cegid Connections Retail 2026 event, held in Prague.

Cegid Retail One is a multilingual and modular platform designed to help specialty retailers bring fragmented in-store systems into one connected environment.

The cloud-based management software provider said the new solution brings together Cegid’s core retail tools with everyday third-party applications, giving store teams a single interface for sales, stock, operations and customer engagement.

The aim is to reduce the growing complexity faced by store staff, who are often expected to move between multiple applications, logins and workflows during the working day.

Cegid Retail One centralises access to key store functions including checkout, customer engagement, inventory management, task coordination, performance monitoring and operational communications.

Single Sign-On is built into the platform, helping staff move between tools without repeatedly logging in or switching devices.

Rather than replacing existing systems, the platform connects them into a single retail ecosystem. Cegid said this should help retailers save time, speed up onboarding for new hires, reduce errors caused by switching between apps, and improve the overall customer experience.

The solution brings together several Cegid Retail products, including Cegid Retail Live Store, which supports sales associates with mobile checkout, omnichannel features, customer engagement tools and digital catalogue access.

It also includes Cegid Retail Inventory Tracking for stock-taking, goods receipts, transfers and omnichannel picking, as well as Cegid Retail Store Performance, which gives store managers access to business dashboards.

Meanwhile, Cegid Retail Store Excellence supports task management, visual merchandising, compliance and head-office-to-store communication.

A key part of the new platform is a conversational AI assistant, available by voice or text. The assistant is designed to help sales associates access information and carry out actions during customer interactions, such as searching for customer details, checking product availability, reviewing purchase histories or pulling product recommendations.

Cegid said the AI assistant operates within its secure data environment and connects through real-time APIs, giving store teams quicker access to relevant information while on the shop floor.

The platform is customisable, multilingual and available globally. Retailers can configure modules to match their visual identity, while the interface can also be adapted for different roles, including store managers and sales assistants.

Nathalie Echinard, managing director of Cegid’s retail business division, said the store of the future would depend on “better-equipped, more autonomous experts”.

“By bringing all solutions together into a single smart experience, we free up time and energy that sales staff can reinvest directly into advising customers, driving sales, and ensuring customer satisfaction,” she said.

“Simplifying the lives of sales staff and store managers means securing and accelerating store performance. Several of our clients were involved in co-developing this solution, and we wanted them to choose its name themselves at our Cegid Connections Retail 2026 event in Prague.”