Apps and m-sites to battle it out in 2012

Retailers using multichannel operations to market themselves in 2012 are set to use either apps for smartphones or m-sites to entice customers, according to...

Pure-plays ‘not threatened‘ by click & collect

You may or may not have noticed that House of Fraser has this week further rolled out its new service called Buy & Collect....

Comment: Getting online delivery right

In my previous article, ‘In-store kiosks: the future of retailing?‘ I looked at how retailers are using the variety of channels available to engage...

Amazon UK voted top of the online shops

Pure-play e-tailer Amazon UK maintained its position as the top ranking online shop in the IMRG Experian Hot Shop survey listing the UK‘s most...

QVC app offers live TV broadcasts on the go

TV shopping retailer QVC has updated its iPhone app to allow customers to stream live TV in full-screen mode on their mobile handsets. The...

‘Manic Monday‘ kicks off ‘Black Friday Deals Week‘

‘Black Friday Deals Week‘ begins in earnest today as pure-play e-tailer Amazon is set to offer over 5,000 products at high discounts. Last year,...

Businesses focused on ‘the new purchase journey‘

With the rapid advent of technology, today‘s businesses find themselves dealing with a growing number of channels through which they can reach their customers:...

Phones 4u offers in-store Wi-Fi

Mobile phone retailer Phones 4u has this week launched free Wi-Fi services across its network of stores, allowing its customers to access the internet...

Retail channels merge as eBay plans London store

Online retailer and marketplace eBay has today announced plans to open a bricks & mortar store in London in the coming weeks. Blurring the...

Comment: Rising to the click & collect challenge

With retailers such as New Look announcing that it will be a significant driver of sales within the next three years, click & collect...

Feature Resource

The New Age of Consumer Behaviour in Retail 2019 Report

Is retail experiencing a moment of transformation or chaos? The answer to this question depends on who is framing it. Too long has our...