British consumers shop the most on smartphones compared to rest of Europe, says Google

A third of UK consumers (32 per cent) make a monthly purchase on their smartphone as new figures reveal British consumers leads the way...

Look outside of retail for the future of shopping

John Lewis‘s recent announcement of its “JLAB” where start-ups can bid to help the company shape the future of retail is an indication of...

Opinion: Why retailers can benefit from wearable tech

The new Samsung Galaxy S5 – which focuses on simplicity and features a water resistant case and improved battery life - is not particularly...

Could PowaTag become the next Facebook or Google?

British start-up PowaTag – which allows consumers to buy products instantly with a smartphone - has launched with a string of retailers on board....

Travis Perkins launches new responsive website

Building and construction supplying giant Travis Perkins has launched a new responsive website which focuses on a more visual approach to retailing. The firm,...

How Effective Is Your Multichannel Strategy?

The UK is home to the world‘s biggest online spenders. British shoppers spent £91 billion online in 2013, a figure that‘s expected to break...

John Lewis to launch hub for tech start-ups

John Lewis is to launch its first ever technology incubator ‘JLAB‘ later this year as it celebrates 150 years of trading. JLAB, a partnership...

Sainsbury’s online director Jon Rudoe promoted to board

Sainsbury‘s digital director Jon Rudoe is to join the grocers operating board as digital and technology director. The firm said the move recognised the...

226 per cent surge in UK contactless payment transactions

Contactless payment transactions have surged by 226 per cent year-on-year according to a leading payment service provider. WorldPay found that London led the way...

Retailers‘ Customer Experience Checklist

Merchandise? Check. Customers? Check. Customer-centric strategies? Now that‘s an item that‘s a little bit trickier to address. Although they may be harder to...

Feature Resource

Making people your CX secret weapon

How do John Lewis, Waterstones and Lush make store staff their greatest assets? People are happier returning to stores now than they were after the...