Saturday, September 19, 2020

Shop Direct extends Norbert Dentressangle deal

Online & home shopping specialist Shop Direct Group has signed a new ten-year contract with logistics & supply chain provider Norbert Dentressangle (ND), it...

Comment: Pure-play vs. multichannel

The battle between online-only (pure-play) retailers and their multichannel (online and high-street) competitors is very much on. There seems to be a general consensus...

Shop Direct to close two of its call centres

Catalogue & online retailer Shop Direct Group has announced today that two of its four customer service centres could close as part of a...

Comment: Collaboration in a connected world

Through instant messaging, smart phones, tablets and social media, today‘s consumers are hyper-connected. Not only do they demand all-channel access to products and services,...

Comment: Investment in seamless multichannel essential

Technology is changing the way retailers sell and consumers buy. This brings with it a host of new challenges. Relying solely on bricks-and-mortar or...

Home Retail Group sees profits nosedive 60%

Weak trading at both Homebase & Argos has led to a significant drop in their owner Home Retail Group‘s (HRG) profitability over the last...

Asos sees its UK sales growth slow to 4%

Online fashion retailer Asos.com has today reported a 49 per cent rise in total retail sales for its full-year period, however trading growth slowed...

Comment: The rise of the tech-savvy employee

In my previous article ‘Change in the channel – how retail will respond to the closure of the VAT loophole‘, I discussed The High...

Amazon looks to cut publishers out of book business

Online retailing giant Amazon is to try and to cut publishers out of its e-reader business model by acquiring the rights to a mass...

Comment: Ten steps to Optimised Retailing

Optimised-retailing is the latest industry buzzword but how can traders actually achieve the right balance of process, technology and enhanced customer experience? Regular Retail...

Feature Resource

The new festive shopping report

Find out what consumers are looking for in their seasonal shopping experience in our New Normal Festive Shopping Report. Get insights from our poll of 2,000...