With 2025 already underway, customer expectations have never been higher. In a fiercely competitive UK retail market, where 76% of consumers have switched brands due to poor experiences, CX is the ultimate battleground.
So how can you differentiate yourself from the competition, and deliver truly unmatched customer experience? We’ve got you covered. This report, in collaboration with our friends at Columbus, uncovers the key strategies retailers must adopt to win loyalty, drive growth, and stay ahead in the coming year.
Download this report to learn:
- Why personalisation is now the foundation of customer loyalty
- How frictionless, efficient shopping experiences drive revenue and retention
- The growing importance of ethical, purpose-driven branding in UK retail, and much more
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