No customer praises a store for its Wi-Fi. But everyone notices when it stops working.
A customer who was ready to buy becomes a customer who is ready to leave.
Beyond Uptime is a new report from Retail Gazette and Gamma, built on interviews with retail specialists and data on payment failures, outages, and shopworker safety.
What you’ll learn:
- The base on which exceptional retail is built
- Why system failures put £1.7bn in UK retail sales at risk annually
- How safety tech, stock visibility, and AI-enabled tools all quietly depend on the same fragile foundation
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