Wednesday, February 20, 2019

Argos forced to apologise to customers


Argos issued an apology via social media after a large number of customers complained about delayed or cancelled deliveries following the Black Friday weekend. 

It is understood that some customers were on the phone to customer service for hours as packages regarding delayed packages, whilst others complained that they could not track their parcels online. 

“We apologise where customers have experienced a problem with a home delivery and we are working through all individual cases as a priority,” and Argos spokesperson said “This is the busiest time of year for all retailers and despite our best efforts, occasionally we don‘t achieve the high standards we set ourselves and we are really sorry. 

We are also very sorry if any customer has tried to contact us unsuccessfully. We are bringing in more people to help us deal with customer enquiries and will respond to every query as soon as we can.” 

Argos was one of the retailers that came close to snapping on Black Friday on the back of unprecedented customer traffic on its website.  

Recently, the digital retailer began offering same-day delivery services and announced that this service would be free for Black Friday customers, largely in response to competition from Amazon. It also offers a click-and-collect service throughout its stores. 

The Argos spokesperson said that the majority of fast track deliveries had been made on time, whilst others had been offered alternative delivery slots.