Thursday, January 23, 2020 appoints new Customer Director


Online marketplace has appointed Hannah Webley-Smith as its Customer Director and member of the executive team.

Webley-Smith will work closely with the management to ensure that the customer is always at the heart of the business and will also aim to improve the customer journey on the site.

Formerly Marketing Director for UK and Ireland at Benefit Cosmetics, Webley-Smith has more than ten years’ experience in luxury and brand marketing. Before this, she worked with brands incluing L’Oreal, Jo Malone and Liz Earle.

Webley-Smith will begin her role at the etailer today.

This appointment is the most recent in a number of new hires for Notonthehighstreet. Formerly at John Lewis, Sarah Atkins was appointed as Head of Brand Marketing, Ben Iron as Head of Digital from PHD UK and Louise Winmill as Head of Corporate Communications and CSR.

In addition the retailer also appointed Mother to support its ATL communications.

 “It‘s an incredibly exciting time for the company as we enter our second decade. We celebrated our tenth birthday last month with Open Door – our first ever physical retail event. With her wealth of experiential experience and expertise, Hannah will bring great insight that will help us to further build on these foundations and develop our unique customer experience, as well as strengthen our growing management team. I look forward to welcoming her and our other new recruits to the team” said Notonthehighstreet CEO, Simon Belsham.

 “In just ten years has established itself as a much-loved brand and one of the great British success stories. It‘s a privilege to join such an amazing team and I look forward to working with Simon and the team on the next stage of its journey” Webley-Smith added.