Wednesday, April 21, 2021

Brighthouse CEO Leo McKee retires

Brighthouse falls to £16m loss in latest quarter
BrightHouse quarterly losses deepen by 36%.

The chief executive of retailer Brighthouse is poised to retire at the end of this month.

Leo McKee, 70, will step down on September 30 after being at the helm of the rent-to-own and electricals and furniture chain since 2005.

Hamish Paton, who is currently the managing director, will become the new chief executive.

“At BrightHouse, [McKee‘s] transformational leadership in customer service and with colleagues has been pivotal in developing our vibrant nationwide business,” Brighthouse chairman Henry Staunton said.

“Leo is looking forward to spending more time pursuing his diverse social interests. 

“He also will be able to draw upon his broad business experience in new ventures.”

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Paton, who joined BrightHouse in 2006, worked his way up to become commercial managing director in April.

“Hamish has made a significant contribution to BrightHouse for more than 10 years. He is an innovative thinker with exceptional interpersonal skills,” Staunton said.

”His operational focus has ensured that he has been a central part of the board‘s thinking on succession planning.

“I‘m confident that he is well qualified to step up to the chief executive role, and I look forward to working with him in his new capacity.”

Before he took the helm in 2005, McKee was once the managing director of the former retail chain Woolworths.

BrightHouse has 300-plus stores across the UK and over 3000 employees.

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  1. Brighthouse Crawley
    Absolutely Shocking.
    We ordered a sofa on the website on the Saturday and requested it to be delivered on a Friday 2 weeks later as this was the only dates they could offer. I received a call from the service centre on the Monday who said that they could make the delivery the coming Friday which was ideal for us. My wife managed to get her last days holiday at short notice for the Friday and we arranged for our old sofa to be taken away Thursday night. By 2pm on the Friday the delivery still hadn’t arrived so my wife called the Crawley store to get an ETA. They told her that the delivery has been cancelled and moved to Tuesday the following week. NOBODY HAD CONTACTED US WITH THIS INFORMATION. We contacted the store again and explained that we could not take Tuesday off work and that was not acceptable. To make things worse my wife is registered disabled and she has nowhere to sit down except from a dinning chair until Tuesday. They contacted the service centre and told us that there is nothing that they could do for us as they don’t deliver at the weekends. They told me to contact Customer Complaints and they will be able to resolve the matter. I logged the complaint with Customer Complaints and they told me that there is nothing they can do and I need to get the store to arrange something. To be honest I wish I had never ordered the thing now.


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