Tuesday, September 19, 2017

Big Interview: Cas Paton, CEO, Onbuy

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Onbuy.com

Amazon appears to be an almost unstoppable behemoth, releasing a new revolutionary retail concept almost weekly. From the Amazon Dash to this week’s announcement of a grocery store with no payment tills, it seems like an exercise in futility to take them on.

Yet, in true British style, one company has a plan to challenge the retailer with little more than a smart idea.

Onbuy.com chief executive Cas Paton is the David to Amazon’s Goliath, pioneering the UK’s first subscription-based marketplace.

The concept behind Onbuy is simple, yet could change the online retail marketplace entirely.

Instead of charging sellers a commission on goods they sell, the model which has gleaned such success for the likes of Amazon and eBay, Onbuy charge a monthly subscription of around £50, allowing sellers to advertise as much as they want for as much as they want.

“The monthly subscription model gives consumers confidence that we are here to dominate market share,” Paton says.

“By not charging commission it means sellers can actually offer a lower price than they would normally offer. They could drop their price by 10 per cent and still make five per cent more than on Amazon. That is a brilliant way for us to launch.”

“I think the British populous are keen to find an ethical marketplace they can buy from.”

Despite the website already being live, with huge marketing campaigns planned for early next year, Onbuy started with a very different concept.

“We started the business in 2012. We soft launched in 2013, originally working with a large investor. There were three partners, I was one,” Paton reflects.

“I had a different idea about the business, so I ended up undertaking a management buyout in 2014. I bought it from them so I could build it and launch it in the way I thought was best for Onbuy.

“Originally the opinion was to follow in the footsteps of Amazon in the sense it was commission based. My feeling was that to take on a retail giant such as Amazon head to head, even at a few per cent cheaper, I think is an impossible task that needs some very very deep pockets.


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“Amazon charge around 15 per cent, the partners I was working with were proposing 12 which doesn’t equate to a significant enough to discount to warrant users using a new marketplace they know nothing about.

“The one thing we didn’t really have was a clear USP.”

Onbuy’s USP is key, as Paton says “customers are very difficult to convince to use any new outlet” and it would take something great to draw people away from what they’re already familiar with.

Aside from its ground-breaking subscription model, Onbuy has many essential traits that should succeed in convincing people to make the jump.

One is familiarity. The platform will adopt all the features that make their favourite marketplaces so easy to use like in-depth categories and the ability to save card details and multiple addresses.

“Sellers are sick of selling on marketplaces that compete with them.”

Another key selling point is its promise to never act as competition to their users.

“Sellers are sick of selling on marketplaces that compete with them,” Paton says.

“What has happened over the last few years, and is accelerating, is that Amazon retail has learned or seen which products sell really well (on Amazon Marketplace) they then source that product and sell it directly.

“They don’t have to pay the sellers fees. They will then take the advert from you, even if you are cheaper you will not be displayed on that page.

“Sellers are becoming frustrated with this, we speak to a lot of sellers who have lost a lot of business through this. They will take the risk in finding and sourcing products, three years down the line Amazon are selling the same product and they are losing entire slices of market share.

“Many sellers have had to lay people off, over night when this happens their orders are reduced by 90 per cent in some cases.

“Onbuy.com will never be a retailer. Sellers are free to list in confidence that one day isn’t going to turn around and compete with them.”


READ MORE: UK Amazon Marketplace sellers to reach £1.8 billion in sales


As seen with the growing success of Black Friday in the UK, American companies are quickly colonising our retail space. Onbuy continues to differentiate itself form its rivals by championing British retailers.

“We’re targeting the British consumer and British business. We do enable overseas sellers on our marketplace, who wish to target the British market,” Paton explains.

“The idea is they have to meet the same standards when it comes to dispatch and delivery times. If they don’t meet the strict criteria they shouldn’t sell with us. We are obviously trying to favour British companies.

“We’re working very closely with UK Trade to educate small business how to sell overseas. To have a British partner helps the economy overall.

“It is based on the frustration that people are paying for goods from vendors that are in this country, and quite a significant proportion of those sales are going to companies who are not based here, and aren’t taxed here.

“It doesn’t necessarily benefit the UK economy. I think the British populous are keen to find an ethical marketplace they can buy from.”

The website is live now, and 2.4 million items are confirmed to be added to it in the coming months.

Onbuy is still in its infancy, but time will tell whether this could truly be a giant killer.

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