The Retail Mandate: 2018 Shopper Vision Study

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DOWNLOAD THE 10TH ANNUAL SHOPPER STUDY TODAY

Did you know that nearly half of customers are still not happy with the customer service that’s offered in-store and online? Most consumers with smartphones can research the products they want with quick convenience, and they expect the same experience online as in-store.

Our study shows the leading causes of in-store dissatisfaction are:

  • Returns, exchange process
  • Product prices
  • Availability of coupons, special offers, discounts
  • Sales associate availability and customer service

Read our 10th annual shopper study to learn exactly what you can do to delight your customers.

Get The Study Now

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