How is customer engagement in retail transforming?


State of the connected customer

Insights from over 8,000 consumers and business buyers worldwide

Customer experience is not a new concept, but it has never been more relevant as
companies are being challenged to rethink not only individual customer experiences, but their entire approach to customer engagement.

So, what does customer engagement really mean for businesses today? To answer that question, we surveyed more than 8,000 consumers and business buyers across the globe for the third edition of the “State of the Connected Customer” report.

This in-depth report provides you with the insights you need to understand the modern customer and how to engage them at every step of the journey.  Find out more from the full report and start planning your customer engagement strategy.

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