Dixons Carphone eyes 141 office job cuts as part of turnaround

Dixons Carphone job cuts
// Dixons Carphone to cull 141 jobs as part of transformation drive
// According to Retail Week, affected jobs will be from the retailer’s offices
// Shop floor staff not affected

Dixons Carphone is reportedly set to cut 141 jobs from its offices as part of its turnaround scheme.

According to Retail Week, the job cuts will be targeted at the electrical retail giant’s offices in Acton, Poole, Loughborough, Warrington and in Ireland.

Dixons Carophone’s head office in Acton will bear the brunt of most of the job cuts, according to a staff memo seen by Retail Week.

A consultation with 190 staff has been launched, and Dixons Carphone reportedly plans to create 47 new roles once the process ends.

Chief executive Alex Baldock has been carrying out a turnaround scheme that involves shutting more than 100 under-performing Carphone Warehouse stores in the UK.

More than 200 head office jobs were also culled last September.

However, the latest round of job cuts will not affect shop floor staff.

The news comes a month after Dixons Carphone’s full-year report was published, in which it revealed a 22 per cent plunge in pre-tax profit to £298 million.

This prompted Baldock to announce that Dixons Carphone’s five-year transformation plan would be accelerated.

Other aspects of his turnaround scheme include merging the Currys PC and Carphone Warehouse teams and investing £200 million in staff training to improve customer service.

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11 COMMENTS

  1. They cut hours for the store staff in April and kept it quiet, claiming it was an error with the living wage rise and it was temporary. Those hours still haven’t been given back and staff are struggling. It feels like they’re not being clear about things.

  2. the probably want to cut down the amount of staff to match the amount of customers they have.

    In Newcastle City Centre there are around 5 staff just standing around doing nothing all day every day.

    I don’t know a single person who has a phone on a contract, cpw is a relic from a by gone age and its days of ripping people off have come to an end.

    I can’t wait to see them disappear from the high street.

    • Lol! Millions of people have phone contracts. I work for cpw and their deals are some of the best around. Just wish they had told their job cuts to their staff before publishing this

    • You will need to submit some evidence to support those claims pumpkin as Carphone contracts are normally cheaper than the networks directly, and can be be a few hundred pounds over 2 years, so I’m not sure how you came to the conclusion they ‘rip people off’. The worst thing for the consumer would be for Carphone to disappear as this would lead to price increases for phones.

  3. So. Hours weren’t cut in April. Store opening hours were the same and my hours, if anything, went up. The majority of people who have mobile phones have contracts just not always directly with Carphone warehouse. Also I work for Carphone too and we beat almost every price the customers network can offer. Also job cuts are for the office jobs so us ship floor staff won’t be told as it’s not relevent to us. And to say you can’t wait for Carphone to be gone is like saying you can’t wait for thousands and thousands of people to be put without a job. That’s a very heartless thing to say.

  4. I worked for CPW, stayed with them for 12 years. The Boom times were just that, stores could not open fast enough. The incentives were amazing, as was the money also. But I could see they hit the peak and downturn started. I left, but sadly I can now see most standalone stores going, future within Currys is the next stage. Even then on that may last another 5 years. Looking bleak.

  5. Carphone warehouse is still ripping people off, I am 4 days into my contract and want to return my phone as I do not like it at all. I have been on the Webb chat fifteen times and all I am told is computers are down try later. So I tried later and get the the same answer. CPW are using corona virus to rip cluster off.
    I broke my back in a accident and l now find using my hands really difficult. So I asked if they could get a manager to call me so I can get the phone returned and a new phone out to me. And I am told by CPW STAFF WE ARE WORKING FROM HOME AND CANNOT GET IN TOUCH WITH ANYONE ELSE. SO WHAT HAPPENS WHEN MY FOURTEEN DAYS ARE UP. AM I STUCK WITH THIS PHONE FOR TWO YEARS WHEN I HAVE TRIED EVERYTHING I CAN TO RETUR.N PHONE. THE STAFF THAT ANSWER THE ANSWER THE CHAT LINES HAVE NO MORAL AS THEY ARE AS BAD AS CPW BOSSES

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