100 Asos customer care centre jobs at risk of redundancy

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100 Asos customer care centre jobs at risk of redundancy
The latest consultation process is part of an ongoing restructuring scheme at Asos.
// Asos begins consultation process with 100 customer care centre staff
// The staff were informed of the proposed changes via email on Wednesday
// The affected jobs are reportedly from the night shift teams

Asos has kicked off a consultation process with customer care centre staff as part of an ongoing restructuring scheme that places around 100 jobs at risk of redundancy.

A source told Retail Gazette that staff were informed of the job cuts proposals via email on Wednesday morning.

An Asos spokesman confirmed with Retail Gazette that the consultation has commenced, but declined to comment any further.


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However, it’s thought that around 100 jobs have been put into consultation as part of a strategic proposal that relates to potential changes at Asos’ customer care centre near Watford.

The affected jobs are reportedly from the night shift teams, which total 150 workers across 15 teams that comprise of 10 staff each.

The Retail Gazette understands that the proposed customer care centre changes are a response to Asos’ recent global growth as it seeks better ways to serve international customers in different languages.

Asos’ last major round of job cuts was back in October, when 100 staff from various departments were placed into consultation.

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3 COMMENTS

  1. They already had language teams in Watford.

    They are going to outsource it to teleperformance. Based in Russia. ASOS wants to pay less and have less capable teams. They are probably using Google translate to write to customers. The grasp they have of language is shocking at best. Good luck to ASOS. Everyone is leaving for a reason.

    People stole lots of money off them and plenty of gossip within a shady company.

  2. There are more than 300 advisors plus all other across the nights so canteen, PTs, cleaners, engineers, security staff and others.
    We’re talking about minimum 500 people.

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