Zoovu has partnered with Retail Gazette to bring you the latest advice on what retailers should be focusing on during the COVID-19 crisis.
Online sales have increased by 52% since COVID-19 hit the news. Some product categories are seeing unprecedented levels of demand, from groceries to games and grooming products.
With the inevitable rise of consumers relying on digital commerce, it has never been more important for retailers to focus their efforts on offering guidance and assistance to alleviate unnecessary stress and anxiety.
Leveraging Conversational Commerce technology is the simplest way to offer guidance and build consumer trust, helping confused and anxious shoppers find the products they’re desperately looking for.