Coronavirus: Morrisons to install checkout screens to protect staff

Morrisons Aldi coronavirus covid-19 usdaw David Potts
Morrisons will install checkout screens across all UK stores. (Image: Twitter).
// Morrisons to set up protective screens in front of checkouts in bid to ensure staff safety
// Shop workers’ union Usdaw raised concerns over colleagues’ exposure to coronavirus
// The grocer has employed 83 fitting teams to install screens at every checkout

Morrisons has confirmed it will install checkout screens in stores to protect staff against the coronavirus outbreak.

The initiative comes after shop workers’ union Usdaw raised concerns over colleagues’ exposure to the virus.

The grocer will set up hundreds of screens at checkouts from this week to protect staff as they deal with hundreds of customers each day.


“We have increasing concerns about the safety and welfare of staff in stores,” Usdaw general secretary Paddy Lillis said.

“The scenes in stores over the weekend and behaviour of some customers mean that supermarkets need to go further to protect the health, safety and welfare of shop workers.

“We are calling on retailers to continue to improve their stores and procedures to help protect staff.

“We also call on customers to stay calm, respect shop workers and practice the necessary hygiene measures to help limit the spread of the virus.

“We all have to work together to get through this crisis.”

Morrisons chief executive David Potts said: “We want to do our bit to help customers and colleagues from being affected and to help everyone observe social distancing at our checkouts.

“This will help us to continue to play our full part in feeding the nation – it’s more than our job.”

He added that the grocer had employed 83 fitting teams to install protective screens at every checkout as soon as possible.

In addition to the protective screens, Morrisons has increased cleaning in stores, particularly places which are regularly touched by customers and colleagues.

On Saturday, Morrisons announced that it will introduce an NHS hour at the beginning of every day, apart from Sunday, so that NHS workers can stock up on the products they need during the pandemic.

The new hour will be 7am-8am and a Morrisons staff member will be at the door of each store to let staff with an NHS badge in.

Opening hours for other customers will move from 8am to 8pm from Monday to Saturday.

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  1. Not enough…being done for the protection of staff ..too many customers in shop at one time. Too many at tills not staying at the correct distance from one another…many visitors asking staff where things are and too close, people from towns far away….too many people shopping which they don’t necessarily need…..they don’t realize how serious this virus is…..

  2. I don’t think the Morrisons branch in Hadleigh Essex are doing enough to protect their staff or the customers in wake of this epidemic.
    Customers are collecting their trolleys from outside, at the trolley parks in the car park, then joining the usually long queues, when nearly at the shop entrance asked if they want their trolleys wiped with some sanitiser and some cleansing gel put on their hands, doesn’t make much sense really as this should of been done at the same time you’ve picked the trolley up from the trolley bay.
    Inside the store there seems to be no structure or order to where people can or can’t go and everyone in their confusion & frustration, don’t know where to queue up for the tills.
    There is only one aisle for queing up for the tills at present, that nobody seems to know about until they ask, because of no signage or barriers with information informing the shoppers.
    In the mayhem of complete confusion, people are crossing each other’s paths within the saftey distance that’s been introduced for public saftey, to continue shopping or in the queing up fiasco that’s in operation in the store.
    Some staff aren’t protected with masks and are also again within the saftey distance of customers, which is unsafe for themselves as well as their customers.
    Possibly a one way walk system in the store with the help of barriers might be an idea, doing the complete circuit of the store, no going back on themselves, as to put themselves or other customers at risk.
    Maybe another idea could be sectioning the store in different sections, again with barriers and signage, still maintaining a one way, no going back policy and maintaining safe distancing.
    This would give the customer the option to get the shopping they require, from the sections of the store they require, rather than walking through the whole store unnecessarily, then exciting towards the tills to pay for their shopping, with the assistance of staff, similar as present now, still maintaining the queuing and safe distancing of the customers.
    Just as importantly the staff should maintain safe distancing themselves when giving advice on what tills the customers are to go to, when tills are available at the queues, or advising customers of any queries that may arise.
    These issues I’ve raised I believe are shared with other shoppers I’ve spoken to, who seem just as bemused and frustrated as me.
    I hope whatever ideas are put in place, if any, are better than the ideas that are in place at present, many thanks Steven.


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