Navigating the New Normal: the Rising Importance of a High-Class Digital Customer Experience

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NUXEO 2020 UK RETAILERS AND BRANDS RESEARCH REPORT

Nuxeo asked UK consumers about the factors that would influence their retail and brand choices. This research, conducted by Censuswide, surveyed more than 2,000 UK consumers aged 16 and above.

Nuxeo 2020 UK Retailers and Brands Research Report

Navigating the New Normal:

How customer experience has become even more important for retailers and brands as they look to the future.

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The report
With the retail sector facing some of its biggest challenges ever, exclusive new Nuxeo research shows how – as the industry transitions to even more of a digital model – delivering exceptional digital customer experiences and personnalisation are integral to inspiring loyalty.

The report highlights:

  • The growing challenges that retailers and brands face as they strive to keep their product ranges current, relevant and differentiated
  • The power of content personalisation in the buying cycle
  • The preference and habits of respondents aged 16-24

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