There is never a shortage of buzz in the retail industry when it comes to technology, transformation, and disruption. However, retailers and brands who have been in this industry long enough know that there is often a line between what’s possible and what’s practical – between what to do and what to do now.

In this webinar, Brendan Witcher (Principal Analyst, Forrester Research) and Ed Kennedy (Senior Director of Commerce, Episerver) will examine the top five retail buzzwords of 2020, and the impact of COVID-19 in these areas.

In one hour, you will learn:

• Why COVID-19 has made ‘omnichannel’ a key imperative for retail
• The importance of using Marketplaces to access new consumers
• How to achieve scale through advanced automation, AI and machine learning

The webinar includes case studies from leading brands including Target, Heineken, The Home Depot, Amazon, and more