Shall we jump on a quick video call? is a question that has become part of the everyday lexicon since the global coronavirus pandemic took hold in March 2020.
Retail Gazette and Ring Central have produced a report looking at the impact the pandemic has had on retailer’s communication strategies and how retail effectively had to replace expert in-store staff with a digital equivalent, quicker than they ever would have anticipated.
The report highlights:
- Video shop: retail’s new ways to communicate
- 5 years of change in 5 months – a video commerce timeline
- Retail, videoconferencing, and new ways to communicates with staff and customers