Making people your CX secret weapon

How do John Lewis, Waterstones and Lush make store staff their greatest assets?

People are happier returning to stores now than they were after the first lockdown last year. But retailers must work harder than ever to build consumer confidence and make the public feel safe.

Critizr’s new report will show you how.

Customer Champions – How to make frontline staff your CX secret weapons. Research conducted by Retail Week 

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Featuring real-life examples from store managers at Pets at Home, Food Warehouse and Coop, alongside case studies from Kingfisher, Sephora, Waterstones and John Lewis and Partners.

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