Costa Coffee announces 5% pay rise for its 14,500 UK team members

Costa Coffee has announced that all 14,500 of its store team members in UK company-owned stores will receive 5% pay increases.
“Our team members are the heart of our business." : Neil Lake.
// Costa Coffee team members across the UK to see pay 5% increase in recognition for their hard work amid Covid-19
// The chain is set to add 2,000 new jobs across the UK to meet demand and support new stores

Costa Coffee has announced that all 14,500 of its store team members in UK company-owned stores will receive a 5 per cent pay increases in recognition of their commitment and hard work during the Covid-19 pandemic.

Team members across the chain faced many challenges amid the outbreak, including changing restrictions and health and safety guidelines in line with Government guidance, alongside personal challenges in unprecedented times.

The business said its team members are at the heart of the business and the company remains committed, as it did pre-pandemic, to supporting team’s personal and financial wellbeing.

The company is also looking to hire over 2,000 new team members in preparation for a busy festive season, with more store openings and higher consumer demand.

These new team members will also benefit from the increased pay award.

From October 1 all store team members will receive pay increases of at least 45p per hour, bringing minimum pay to £9.36 per hour from £8.91.

The company’s fully trained Barista Maestros, who help in managing stores will see their pay go up by 65p per hour, bringing the minimum for these more experienced roles to £10.29 from £9.64 per hour.

Top rates of pay for store team members also increase, depending on location and experience, to £11.29 per hour from £10.64.

In real terms, this means that the average Costa Coffee store team member working between 20 and 40 hours per week will see their annual take-home pay increase between £500 to £900, based on a 45p increase.

Those receiving 65p will see an increase of between £700 to £1,400.

This is set to make Costa Coffee a lucrative prospect for those searching for roles in the sector and their salary will be complemented by a range of existing benefits and perks, which include a quarterly incentive scheme, high-street discounts, free coffees on shift, a team member support fund, and a significantly enhanced pension scheme.

Managing Director Costa Coffee UK & Ireland managing director Neil Lake said: “Our team members are the heart of our business and as we continue to emerge stronger from the pandemic, this 5 per cent pay increase is one way we are able to show our thanks to them.

“Our teams have been through the most challenging year and a half in living memory and have shown incredible passion, resilience, and commitment as they continue to serve perfectly crafted cups of Costa coffee to consumers across the country.

“!We are committed to putting our team members first, investing in their safety and wellbeing and their long-term development, ensuring we remain a great place to work for all our current team members and the 2,000 team members we’ll be welcoming in the coming months.”

Click here to sign up to Retail Gazette’s free daily email newsletter


  1. Great it’s not just the coffee but the staff too. I was served by a smiling & welcoming European lady yesterday and it’s nice to see Costa retain our continental friends in their coffee bars. John Lewis or Waitrose retain staff too because generally they are recognised as vital to the business.


Please enter your comment!
Please enter your name here