E-commerce payments after the pandemic

Ecommerce sales saw the equivalent of five years of growth in just 12 months last year. As retailers race to create seamless online shopping experiences, where does that leave incumbent payment methods like cards, which were built for bricks and mortar?

In partnership with YouGov, this report draws on new survey data from over 1200 online shoppers and ecommerce merchants to uncover online payment preferences and shopper attitudes to payment security and refunds.

Download this report to:

  • Find out how shoppers will react to emerging payment options like instant bank payments, powered by open banking
  • Discover why 3 in 4 merchants say open banking payments are in their long-term strategy
  • Learn how refunds, a challenge for 1 in 3 merchants, can win shopper loyalty
  • Hear views from retailers including CazooOnBuy.com and JustWears

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