Are your customer service agents equipped to deal with complaints under the:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Consumer Protection from Unfair Trading Regulations 2008
or any other consumer rights legislation that a consumer cites to them?
Consumers are savvier than ever when it comes to their consumer rights, and it is therefore vitally important that customer service agents have a good grasp of consumer laws and how to apply the law to everyday situations that arise between retailers and consumers.
Sign up for CPD Online training today
Our detailed and thorough CPD accredited consumer law training course is delivered by award winning consumer lawyer Dean Dunham, who is widely regarded as the leader in the field and has been named Consumer Law Lawyer of the Year for the past five years.
Dean also is the presenter of the Consumer Hour, a consumer law show which airs on LBC radio every Friday at 9pm.
The course consists of ten modules, each comprising an explainer video, PowerPoint, case study, downloadable assets and a short test. Upon successful completion of the course the delegate is issued with a CPD accredited certificate.
All our courses have been designed with busy teams and individuals in mind. Each course can be accessed by learners on their mobile, laptop or desktop and can be paused and restarted at their convenience.
Sign up for CPD Online training today
