Customer Comms Crossroads

After two decades of unrelenting growth in the digital world, we’ve reached a customer communications crossroad – and retailers need to make sure they’re following the right roadmap.
Traditional communication routes are coming back to the fore, with forward-thinking UK companies driving success by increasing their usage of customer mail, to provide an alternative to the digital clutter. Retailers and brands must rethink their digital-only mindset when it comes to consumer comms, and make sure they use all routes to market available and focus on creating compelling content above all else.

Download this whitepaper for best practice retail examples of customer mail, and how to build this channel into a modern-day communications strategy that resonates with your audience.

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