Hi there,
The last two years have not been easy for retailers.
Inflation, interest rates, supply chain issues, and workforce shortages have all thrown wrenches into the works of omnichannel retail strategies worldwide.
In this new whitepaper, you’ll learn about five trends that are transforming retail – supported by primary research from interviews with retail customer experience leaders – as well as recommendations on what you and your organisation can do to capitalise on each of these trends.
You’ll learn about:
- How dramatic the swing back to brick-and-mortar will be
- The impact of customer vulnerability
- How to leverage AI for retail CX
Download the whitepaper to keep abreast of these 5 critical trends having a real-world impact on retailing success.
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