This webinar, in association with The Chat Shop, identifies how retailers can use conversational commerce to increase conversion and provides actionable tips to get started with conversational marketing or optimise existing programs.
A few of the key talking points we will look to cover:
Retail trends: Social media commerce, messaging apps, live chat, chatbots etc.
- What does the customer want?
- The on-demand economy
- How does conversational commerce look?
- Why are retailers doing it?
- Why live chat should be seen as a component of a wider conversational commerce strategy
- And much more…