500 Asos customer care centre jobs at risk

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500 job cuts on the horizon at Asos
The final number of job cuts is yet to be confirmed as the process is reportedly at the proposal stage and the consultation is set to last a few weeks.
// 500 staff at Asos’ customer care centre have been entered consultation
// The job cuts follow the 100 redundancies announced in March, and another 100 last October
// The job cuts are part of Asos’ ongoing restructuring scheme

Asos is reportedly looking to make hundreds of additional job cuts at its customer care centre as part of its ongoing business restructure.

According to Drapers, the online fashion retailer is presently consulting with around 500 day shift staff at the centre, which is located in Leavesden near Watford, Hertfordshire.

However, the final number of job cuts is yet to be confirmed as the process is reportedly at the proposal stage and the consultation is set to last a few weeks, with efforts made to provide employment for affected staff elsewhere within the company.


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The latest redundancy round follows the 100 night shift roles at the same centre lost were axed in March, with Asos now outsourcing these shifts to a third party.

The latest job cuts sees Asos join a fast-growing list of retailers that have announced thousands of redundancies since the coronavirus pandemic gripped the UK in March.

However, unlike its peers – which attributed the pandemic to accelerating or prompting the job cuts – Asos said its redundancies were part of an ongoing restructuring scheme it launched in October last year.

That same month, the online retail giant made 100 staff redundant across the technology, sustainability and ethics, design, merchandising and sourcing departments within the business.

Asos has not provided comment.

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3 COMMENTS

  1. “restructuring” meaning firing all UK staff and outsourcing customer care to third world countries. What a prime example of “British company”, owned by Danish billionaire. They could had at least kept staff on furlough for now, instead they will be fired at a time when finding another job is extremely difficult. What an inhuman decision, well done!

  2. ASOS shares has been climbing dramatically, it’s not as if it needs to save any money.
    It’s all about greed.
    And ASOS is renowned for it.

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