Shoppers urged to respect Covid rules as Morrisons & Sainsbury’s ban unmasked customers

Shoppers urged to respect Covid rules as Morrisons & Sainsbury’s ban unmasked customers
Retail bosses have also suggested that further police support is needed to help enforce measures, which they say are leading to an increase in abuse towards staff.
// PM Boris Johnson urges Brits to respect Covid regulations when out grocery shopping as Usdaw inundated with complaints from shopworkers
// Morrisons & Sainsbury’s to stop customers not wearing masks from entering stores unless they had medical exemptions
// Borough Market becomes first outdoor space in the UK to legally enforce the wearing of face masks

Boris Johnson has urged Brits to respect Covid regulations when out grocery shopping and buying takeaway coffee, amid “deep” concerns from food retail workers over their safety.

It comes as Morrisons and Sainsbury’s both said they would stop customers not wearing masks from entering stores unless they had medical exemptions, and Borough Market became the first outdoor space in the UK to legally enforce the wearing of face masks.

Shopworkers’ union Usdaw said that it had been “inundated” with complaints from its members – who are classed as key workers – and called for all supermarkets to revert to more stringent in-store measures.


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Retail bosses have also suggested that further police support is needed to help enforce measures, which they say are leading to an increase in abuse towards staff.

The Prime Minister said people needed to “do the right thing” by adhering to social distancing when out.

“We need to enforce the rules in supermarkets. When people are getting takeaway drinks, in cafes, then they need to avoid spreading the disease there, avoid mingling too much,” Johnson said.

Usdaw general secretary Paddy Lillis said: “Retail staff are working with the public every day and not only suffer increased abuse, but are deeply worried about catching Covid-19.

“Where safety measures are agreed, retailers need to make sure that they are being followed consistently, in every store.

“We are also very concerned by reports that too many customers are not following necessary safety measures like social distancing, wearing a face covering and only shopping for essential items.

“Many retail workers are at a greater risk of catching the virus and bringing it home to their families.

“These key workers must be valued, respected and protected.”

Andrew Opie, director of food and sustainability at the British Retail Consortium (BRC), said: “While enforcement of face coverings is the responsibility of the police, retailers continue to do what they can to encourage their use throughout stores.

“Sadly, this has led to a sharp rise in incidents of violence and abuse against shop workers, which is why it is essential police support the work being done by retailers.”

England’s chief medical officer, Professor Chris Whitty, said that supermarket staff would not be initially prioritised for vaccinations unless they also fell into the highest vulnerability categories.

Morrisons yesterday announced that customers who refuse to wear a mask without a medical exemption will be told to leave stores.

Chief executive David Potts said: “Those who are offered a face covering and decline to wear one won’t be allowed to shop at Morrisons unless they are medically exempt.

“Our store colleagues are working hard to feed you and your family, please be kind.”

Meanwhile Tesco and Sainsbury’s said safety remains their “highest priority”, and that customers were given regular reminders to follow the rules.

Sainsbury’s later confirmed it would post trained security guards at shop entrances to “challenge” any customers not wearing a mask or shopping in groups.

Chief executive Simon Roberts said: “I’ve spent a lot of time in our stores reviewing the latest situation over the last few days and on behalf of all my colleagues, I am asking our customers to help us keep everyone safe.

“The vast majority of customers are shopping safely, but I have also seen some customers trying to shop without a mask and shopping in larger family groups.

“Please help us to keep all our colleagues and customers safe by always wearing a mask and by shopping alone. Everyone’s care and consideration matters now more than ever.”

A spokeswoman for Sainsbury’s added guidance remained “shop alone if you can” and customers with children or carers would not be refused entry.

Tesco said it was still enforcing social distancing practices in store but was not looking yet at reintroducing measures such as one-way aisles.

“The safety of our customers and colleagues is our top priority and we already have extensive social distancing measures in our stores to ensure everyone can shop safely with us,” the store said on Twitter.

“We are asking all our customers to wear a face covering when visiting our stores and have prominent signs in place to inform customers of the rules.

“However, there may be some customers who are unable to wear a face covering for medical or safety reasons and we have asked our colleagues to respect that and to not challenge them directly.”

At Borough Market, customers and vendors at the grocery, food and drink destination will face a £50 fine if they do not wear a face covering in and around the stalls.

The rule can be enforced thanks to the market’s own set of bylaws passed in Parliament, which date back to before the Victorian era and have been updated to reflect the pandemic.

Local authorities have also promised to work with the UK Government to enforce rules in supermarkets.

A spokesperson at the Local Government Association said: “We are aware that an ongoing concern among councils and enforcement officers relates to levels of social distancing, the use of face masks and infection control compliance at supermarkets and are pleased that the Government is currently looking into this.

“We will continue to work with councils and government to ensure that any changes brought in to increase safety in our communities are done so effectively.”

with PA Wires

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4 COMMENTS

  1. Fully support the wearing of masks in store, but the supermarkets need to keep their floor staffing levels to a minimum to ensure social distancing can be maintained, likewise they should not wait to be asked to open more tills when busy. Queues create congestion and prevents customers from moving round the store whilst keeping their distance from both staff and other shoppers. This morning it was noted large groups are still being admitted to one of the supermarkets mentioned in this article.

    • so you want them to keep shop floor staffing to a minimum yet want them to open tills when needed?
      and who do you think is going to keep that shop floor stocked up?
      face masks should be mandatory and people with legitimate exemptions should have to present an expemption proof, non of this im exempt because i dont believe crap etc

  2. I think Sainsburys need to start ensuring their own staff are wearing masks as the ones in my local store certainly aren’t

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